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Article published In: Translation Spaces
Vol. 6:2 (2017) ► pp.333–352

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Personal issues

“No news is good news?”

The role of feedback in the virtual-team-style translation production network

ORCiD logo with link | University of Portsmouth, UK
ORCiD logo with link | University of Manchester, UK
Published online: 4 December 2017
DOI logo with link
https://doi.org/10.1075/ts.6.2.08sak
Abstract
Professional translation is now predominantly carried out in virtual-team-style production networks where communication between language service providers (LSPs) and freelance translators’ practice is increasingly restricted to computerised methods. Although some literature deals with interactions between different participants in the translation production network, little attention has been paid to the ways in which they exchange feedback on translation products. Using observation and interview methods, this article examines how feedback is perceived and dealt with by freelance translators and LSPs’ project managers. Our results suggest that, although both groups share the value of feedback to some extent, feedback does not always reach translators and the translators are not always aware of the rationale behind it. By drawing on the Job Characteristics Model (JCM) (Hackman, J. Richard, and Greg R. Oldham. 1980. Work Redesign. Reading, Massachusetts: Addison-Wesley.Google Scholar logo with link to Google Scholar), which was developed in organisational psychology, we argue that incorporating feedback in the job constructs of freelance translators’ work may help to enhance translators’ motivation.
Article outline
  • 1.Introduction
  • 2.Feedback in the translation production process: What we (do not) know
  • 3.Feedback: Translators’ views
    • 3.1Study 1
    • 3.2Negative feedback
    • 3.3(Lack of) positive feedback and its alternative indicators
  • 4.Feedback: PMs’ views
    • 4.1Study 2
    • 4.2Three sources of feedback
      • Positive feedback from end clients
    • 4.3Repeated commission and remuneration
    • 4.4Tackling the problem of lack of feedback
  • 5.Discussion and conclusion
    • 5.1No news is not necessarily good news
    • 5.2Feedback as a motivation enhancer in job design
    • 5.3The issue of feedback in the context of translation studies
  • Acknowledgements
  • Notes
  • References
References (28)
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