In:Address Variation in Sociocultural Context: Region, power and distance in Italian service encounters
Agnese Bresin
[Topics in Address Research 2] 2021
► pp. 49–73
Chapter 3Situational and interactional context of restaurant encounters
Published online: 26 February 2021
https://doi.org/10.1075/tar.2.c3
https://doi.org/10.1075/tar.2.c3
Article outline
- 3.1Service encounters
- 3.1.1Interlocutors’ roles in service encounters
- 3.1.2Power dynamics in commercial service encounters
- 3.1.2.1Power of the customer
- 3.1.2.2Power of the service provider
- 3.1.2.3Collaboration between customer and service provider
- 3.1.3Balance between closeness and respectful distance
- 3.1.3.1Perception of imbalance between closeness and distance
- 3.2Address in Italian service encounters
- 3.2.1Survey-based studies
- 3.2.2Corpus-based studies
- 3.3Restaurant encounters
- 3.3.1Restaurant levels and language variation
- 3.3.2Restaurant levels and types in Italy
- 3.3.3Definition of restaurant levels in this study
- 3.4Conclusions
Note
