In:The Language of Outsourced Call Centers: A corpus-based study of cross-cultural interaction
Eric Friginal
[Studies in Corpus Linguistics 34] 2009
► pp. v–xii
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This article is available free of charge.
Published online: 25 February 2009
https://doi.org/10.1075/scl.34.toc
https://doi.org/10.1075/scl.34.toc
Table of contents
List of tables
List of figures
Acknowledgementsxix
Preface
Chapter 1 Introduction
Chapter 2 Outsourced call centers in the Philippines
Chapter 3 Corpora and description of speaker groups in the call center corpus
Chapter 4 Multi-dimensional analysis
Chapter 5 Lexico/syntactic features
Chapter 6 Grammatical expression of stance
Chapter 7 Politeness and respect markers
Chapter 8 Inserts
Chapter 9 Dysfluencies
Chapter 10 Communication breakdown: Caller clarifications
Chapter 11 Synthesis and directions for future research
Appendix
References
Index
