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Article published In: Police interviews: Communication challenges and solutions
Edited by Luna Filipović
[Pragmatics and Society 10:1] 2019
► pp. 95–121

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Rapport-building in suspects’ police interviews

The role of empathy and face

 | University of East Anglia
Published online: 28 May 2019
DOI logo with link
https://doi.org/10.1075/ps.00017.pou
Abstract
Both research and police guidelines acknowledge the value of rapport-building in police interview with suspects (ISs) and provide some insight into how ‘rapport’ may be defined and built in this context. Rapport is, however, difficult to operationalise and assess in practice, other than for the routine legal clarification offered to suspects at the beginning of the interview. This paper takes an original discourse-pragmatic and ethnographic approach to investigating the forms that rapport takes in a sample of authentic ISs, with particular reference to two dimensions, empathy and face. The article discusses the value and suitability of the identified empathic and ‘face’-relevant expressions with respect to current interview aims and practice. The discussion highlights the underlying bi-functionality of rapport in ISs, demonstrating how the two functions may be reconciled in police interview training and practice.
Article outline
  • 1.Introduction
  • 2.Rapport, empathy and face
  • 3.Rapport, empathy and face in ISs
  • 4.Insights from interview data
  • 5.Insights from police interview training
    • 5.1Expressing understanding of other’s feelings
    • 5.2Positive regard and other face-enhancing expressions
    • 5.3Negative regard and other face-threatening expressions
  • 6.Concluding discussion
  • Acknowledgements
  • Notes
  • References
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