Politeness of service encounters in Hong Kong

Kong, Kenneth C.C.

doi:10.1075/prag.8.4.04kon

Article published In: Pragmatics
Vol. 8:4 (1998) ► pp.555–575

Get fulltext from our e-platform

Download PDF

Politeness of service encounters in Hong Kong

Kenneth C.C. Kong

Available under the Creative Commons Attribution-NonCommercial (CC BY-NC) 4.0 license.

Published online: 1 December 1998

https://doi.org/10.1075/prag.8.4.04kon

References (18)

Brown, R. and S. Levinson (1987) Universals in Language Usage: Politeness Phenomena. Cambridge: Cambridge University Press.

Gabrenya, W.K. and K.K. Hwang (1996) Chinese social interaction: harmony and hierarchy on the good earth. In M. H. Bond (ed.), The Handbook of Chinese Psychology. Hong Kong: Oxford University Press, pp. 309-321.

Gavuseva, L. (1995) Positioning and framing: Constructing interactional asymmetry in employer-employee discourse. Discourse Processes 201: 325-345.

Gu, Y. (1990) Politeness phenomena in modern Chinese. Journal of Pragmatics 14.1990: 237-257. BoP

Heath, C. (1992) The delivery and reception of diagnosis in the general-practice consultation. In P. Drew & J. Heritage (eds.), Talk at Work. Cambridge: Cambridge University Press.

Hwang, K.K. (1987) Face and favor: The Chinese power game. American Journal of Sociology 921: 944-74.

Kong, K.C.C. (1997) Interactional construction of identities in network marketing interactions. A paper presented in the Discourse and Cultural Studies Discussion Group, November, 1997.

. (1998) Are simple business letters really simple? A comparison of Chinese and English business request letters. Text 18.1: 97-135.

Linell, P. and T. Luckmann (1991) Asymmetries in dialogue: Some conceptual preliminaries. In I. Markova and K. Foppa (eds.), Asymmetries in Dialogue. Hemel Hempstead: Harvester Wheatsheaf, pp. 1-20.

Meier, A.J. (1995) Defining politeness: universality in appropriateness. Language Sciences 17.4: 345-356.

Nadler, B. (1984) Potential of multilevel marketing. Business Connectors, January 1984.

Pan, Y. (1995) Power behind linguistic behaviour: Analysis of politeness phenomena in Chinese official settings. Journal of Language and Social Psychology. 14.4: 462-481. BoP

. (1996) Facework in Chinese service encounters. Paper presented at AAAL Annual Meeting, March 23–26, 1996, Chicago, Illinois.

Scollon, R. and S.W. Scollon (1991) Topic confusion in English-Asian discourse. World Englishes 10.2: 113-125.

(1995) Intercultural Communication: A Discourse Approach. London: Blackwell. BoP

Spencer-Oatey, H. (1996) Reconsidering power and distance. Journal of Pragmatics 261: 1-24. BoP

Yang, K.S. (1992) Do traditional and modern values coexist in a modern Chinese society? (in Chinese). In Proceedings of the Conferences in Chinese Perspectives on Values. Taipei: Centre for Sinological Studies.

Yang, L.S. (1957) The concept of pao as a basis for social relations in China. In Chinese Thought and Institutions. Chicago: Chicago University Press.

Cited by (19)

Cited by 19 other publications

Order by:

Hernández-López, María de la O

2022. When travellers’ expectations are not met. Journal of Language Aggression and Conflict 10:2 ► pp. 241 ff.

Ho, Debbie G.E., Alex Henry & Sharifah N.H. Alkaff

2022. “You don’t seem to know how to work”. Pragmatics. Quarterly Publication of the International Pragmatics Association (IPrA) ► pp. 391 ff.

Jucker, Andreas

2020. Politeness in the History of English,

Placencia, María Elena

2019. Responding to bargaining moves in a digital era. In Technology Mediated Service Encounters [Pragmatics & Beyond New Series, 300], ► pp. 173 ff.

Bessett, Ryan M., Joseph V. Casillas & Marta Ramírez Martínez

2017. Language choice and accommodation. Spanish in Context 14:1 ► pp. 78 ff.

Jucker, Andreas H. & Larssyn Staley

2017. (Im)politeness and Developments in Methodology. In The Palgrave Handbook of Linguistic (Im)politeness, ► pp. 403 ff.

Lau, Yih-Long & Su-Hie Ting

2016. Generic analysis of bakery service encounters in Malaysia. International Journal of Language and Culture 3:2 ► pp. 280 ff.

Tsakona, Villy

2016. Teaching politeness strategies in the kindergarten: A critical literacy teaching proposal. Journal of Politeness Research 12:1

AlAfnan, Mohammad Awad

2014. Politeness in Business Writing: The Effects of Ethnicity and Relating Factors on Email Communication. Open Journal of Modern Linguistics 04:02 ► pp. 275 ff.

Kong, Kenneth C. C.

2012. Globalised or Glocalized? A comparison of the linguistic features and actor representation of global news headlines in The Sun and Oriental Daily. Journal of Intercultural Communication 12:3 ► pp. 1 ff.

Kong, Kenneth C.C.

2002. Managing the ambiguous and conflicting identities of `upline' and `downline' in a network marketing firm. Discourse Studies 4:1 ► pp. 49 ff.

Otnes, Cele C., Behice Ece Ilhan & Atul Kulkarni

2012. The Language of Marketplace Rituals: Implications for Customer Experience Management. Journal of Retailing 88:3 ► pp. 367 ff.

Hultgren, Anna Kristina

2011. ‘Building rapport’ with customers across the world: The global diffusion of a call centre speech style1. Journal of Sociolinguistics 15:1 ► pp. 36 ff.

HO, DEBBIE G. E.

2009. Exponents of politeness in Brunei English. World Englishes 28:1 ► pp. 35 ff.

Bargiela-Chiappini, Francesca & Sandra Harris

2006. Politeness at work: Issues and challenges. Journal of Politeness Research. Language, Behaviour, Culture 2:1

Callahan, Laura

2006. English or Spanish?! Language accommodation in New York City service encounters. Intercultural Pragmatics 3:1

Callahan, Laura

2009. Accommodation to Outgroup Members’ Use of an Ingroup Language: A Comparison of Service Encounters in Person and Over the Telephone. International Multilingual Research Journal 3:1 ► pp. 1 ff.

Callahan, Laura

2014. Face Work in Spanish Language Service Encounters between Native and Nonnative Speakers in the United States. In Spanish and Portuguese across Time, Place, and Borders, ► pp. 215 ff.

[no author supplied]

2014. Introduction. In Professional Discourse, ► pp. 1 ff.

This list is based on CrossRef data as of 30 november 2025. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers. Any errors therein should be reported to them.