The pragmatics of friendliness and user-friendliness: An investigation of repairs in human–human dialogue and in human–computer dialogue

Cheepen, Christine

doi:10.1075/prag.4.1.02che

Article published In: Pragmatics
Vol. 4:1 (1994) ► pp.63–79

Get fulltext from our e-platform

Download PDF

The pragmatics of friendliness and user-friendliness

An investigation of repairs in human–human dialogue and in human–computer dialogue

Christine Cheepen

Available under the Creative Commons Attribution-NonCommercial (CC BY-NC) 4.0 license.

Published online: 1 March 1994

https://doi.org/10.1075/prag.4.1.02che

References (9)

Brown, G., and G. Yule (1983) Teaching the spoken language. Cambridge: Cambridge University Press.

Cheepen, C. (1988) The predictability of informal conversation. Pinter Publishers. BoP

Cheepen, C, and J. Monaghan (1990) Spoken English: A practical guide. Pinter Publishers. BoP

Goffman, E. (1971) Relations in public. Allen Lane: Penguin Press. BoP

Jefferson, G. (1972) Side sequences. In D. Sudnow (ed.), Studies in social interaction. New York: Free Press, 294-338.

Jefferson, G., and J. Schenkein (1978) Some sequential negotiations in conversation: Unexpanded and expanded versions of project action sequences. In J. Schenkein (ed.), Studies in the organisation of conversational interaction. New York: Academic Press, 155-172.

Monaghan, J., C. Cheepen, J. Hewitt, and J. Hobson (1990) Simulation in the evolution of an intelligent speech interface. In M.A. Life, C. Narborough-Hall, and W. Hamilton (eds.), Simulation and the user interface. Taylor & Francis.

Monaghan, J., C. Cheepen, and J. Hewitt (1991) Dialogue design for speech interfaces in the office context. In Proceedings of HCl International ‘91. Stuttgart.

Zajicek, M., and J. Hewitt (1990) An investigation into the use of error recovery dialogues in a user management system for speech recognition. Interact ‘90. North-Holland.

Cited by (1)

Cited by one other publication

Cheepen, C. & J. Monaghan

1999. Designing for Naturalness in Automated Dialogues. In Machine Conversations, ► pp. 127 ff.

This list is based on CrossRef data as of 30 november 2025. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers. Any errors therein should be reported to them.