Article published In: The interplay between professional identities and age, gender and ethnicity
Edited by Dorien Van De Mieroop and Jonathan Clifton
[Pragmatics 22:2] 2012
► pp. 279–300
‘you have to be adaptable, obviously’
constructing professional identities in multicultural workplaces in Hong Kong
Available under the Creative Commons Attribution-NonCommercial (CC BY-NC) 4.0 license.
Published online: 1 June 2012
https://doi.org/10.1075/prag.22.2.05sch
https://doi.org/10.1075/prag.22.2.05sch
In spite of the increasing globalisation of the work domain and the mobilization of the workforce (Wong et al. 2007) only very little attention has been paid to the interplay between culture and professional identities in workplace contexts. This paper addresses this gap by exploring some of the ways through which professionals are required to construct and negotiate their various identities in increasingly multicultural contexts where notions of culture may become particularly salient.
We focus on multicultural workplaces where, we believe, the intricate and complex relationship between culture and identity is particularly well reflected: In these contexts members are on a daily basis exposed to culture-specific perceptions, assumptions, expectations, and practices which may ultimately be reflected in workplace communication, and which impact on how professional identities are constructed.
Drawing on a corpus of more than 80 hours of authentic workplace discourse and follow-up interviews conducted with professionals we explore how expatriates who work in Hong Kong with a team of local Chinese construct, negotiate and combine aspects of their professional and cultural identities in their workplace discourse. Our particular focus is on two issues that have been identified in participants’ interviews: Sharing decision making responsibilities and negotiating a work-life balance. Our analysis of these two aspects illustrates the complex processes of identity construction from two different but complementary perspectives: i) the ways in which participants portray themselves as adapting to, negotiating or rejecting the new culture in which they work and live; and ii) the ways in which these perceived identity construction processes are actually reflected in participants’ workplace discourse.
References (59)
Brooks, A. (2004) Changing work identities for professional women in Hong Kong. In L.L. Thang, and W.H. Yu (eds.), Old challenges, new strategies: Women, work, and family in contemporary Asia. Leiden/Boston: Brill, pp. 145–162.
Chan, A. (2005) Managing business meetings in different workplace cultures. Wellington, Victoria, New Zealand: University of Wellington.
Cheng, W. (2003) Intercultural Conversation. Amsterdam: Benjamins Publishing Company.
Collier, M.J. (2005) Theorizing cultural identifications. In W. Gudykunst, Theorizing about intercultural communication. London: Sage, pp. 235–256.
Collier, M.J., and M. Thomas (1988) Cultural identity. In Y.Y. Kim, and W. Godykunst (eds.), Theories of Intercultural Communication. Newbury Park, CA: Sage, pp. 99–120.
Cullen, J.B. (1999) Multinational Management. A Strategic Approach. Cincinnati, Ohio: South-Western Publishing.
Cupach, W., and T.T. Imahori (1993) Identity management theory. In R. Wiseman, and J. Koester (eds.), Intercultural Communication Competence. Newbury Park, CA: Sage, pp. 112–131.
Du-Babcock, B., and R. Babcock (1996) Patterns of expatriate-local personnel communication in multinational corporations. The Journal of Business Communication 33.2: 141–164.
Ellemers, N., A. Haslam, et al.. (2003) Social identity at work: Developments, debates, directions. In A. Haslam, D. van Knippenberg, M. Platow, and N. Ellemers (eds.), Social Identity at Work: Developing Theory for Organizational Practice. New York and Hove: Psychology Press, pp. 3–28.
Fairhurst, G.T. (2007) Discursive leadership: In conversation with leadership psychology. Thousand Oaks, California: Sage Publications, Inc.
Fougere, M. (2009) Adaptation and identity. In H. Spencer-Oatey (ed.), Culturally Speaking. Managing Rapport Through Talk Across Cultures. London: Continuum, pp. 187–203.
French, J., and B. Raven (1959) The bases of social power. In D. Cartwright (ed.), Studies in Social Power. Ann Arbour: The University of Michigan.
Fung, L., and R. Carter (2007) Discourse markers and spoken English: Native and learner use in pedagogic settings. Applied Linguistics 28.3: 410–439.
Gudykunst, W., C. Lee, et al.. (2005) Theorizing about intercultural communication. In W. Gudykunst (ed.), Theorizing About Intercultural Communication. London: Sage, pp. 3–32.
Hall, C., S. Sarangi, and S. Slembrouck. (1999) The legitimation of the client and the profession: Identities and roles in social work discourse. In S. Sarangi, and C. Roberts (eds.), Talk, Work and Institutional Order. Discourse in Medical, Mediation and Management Settings. Berlin: de Gruyter, pp. 293–321. BoP
Hall, S. (2000) Who needs identity? In P. Du Gay, J. Evans, and P. Redman (eds.), Identity: A reader. London: Sage, pp. 15–30. BoP
Hartog, J. (2006) Beyond ‘misunderstandings’ and ‘cultural stereotypes’. Analysing intercultural communication. In K. Bühring, and J. ten Thije (eds.), Beyond Misunderstanding. Linguistic Analyses of Intercultural Communi-cation. Amsterdam: Benjamins Publishing Company, pp. 175–188. BoP
Hecht, M. (1993) 2002 A research odyssey toward the development of a communication theory of identity. Communication Monographs 601: 76–82.
Hecht, M., J. Warren, E. Jung, and J. Krieger (2005) The communication theory of identity. In W. Gudykunst (eds.), Theorizing About Intercultural Communication. London: Sage, pp. 257–278.
Hofsted, Geert (1980) Cultures and Organizations. International Studies of Management & Organizations 10.4: 15–41.
Hofstede, Geert (1995) The business of international business is culture. In Terence Jackson (ed.), Cross-Cultural Management. Oxford: Butterworth-Heinemann, pp. 150–165.
(2001) Culture’s Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations (2nd ed.). Thousand Oaks, CA: Sage.
Holliday, A. (2010) Complexity in cultural identity. Language and Intercultural Communication 10.2: 165–177.
Holmes, J. (2000a) Doing collegiality and keeping control at work: Small talk in government departments. In J. Coupland (ed.), Small Talk. London: Longman, pp. 32–62.
(2000b) Women at work: Analysing women’s talk in New Zealand workplaces. Australian Review of Applied Linguistics 22.2: 1–17.
Holmes, J., and M. Stubbe (2003) Power and Politeness in the Workplace. A Sociolinguistic Analysis of Talk at Work. London: Longman.
House, R., P. Hanges, et al.. (Eds.) (2004) Culture, Leadership, and Organizations. The GLOBE study of 62 societies. Thousand Oaks. CA: Sage.
Imahori, T.T., and W. Cupach (2005) Identity management theory. In W. Gudykunst (ed.), Theorizing About Intercultural Communication. London: Sage, pp. 195–210.
Jefferson, G., J.M. Atkinson, and J. Heritage (1984) Structures of social action. Cambridge: Cambridge University Press. BoP
Kendall, S., and D. Tannen (1997) Gender and language in the workplace. In R. Wodak (ed.), Gender and Discourse. London: Sage, pp. 81–105.
Kim, Y.Y. (2007) Ideology, identity, and intercultural communication: An analysis of differing academic conceptions of cultural identity. Journal of Intercultural Communication Research 36.3: 237–253.
Lytra, V. (2009) Constructing academic hierarchies: Teasing and identity work among peers at school. Pragmatics 19.3: 449–466. BoP
Marra, M., and J. Holmes (2008) Constructing ethnicity in New Zealand workplace stories. Text & Talk 28.3: 397–419. BoP
Nair-Venugopal, S. (2009) Interculturalities: Reframing identities in intercultural communication. Language and Intercultural Communication 9.2: 76–90. BoP
Ng, W., and S. Bernier (2009) The State of Work-Life Balance in Hong Kong. Hong Kong: Community Business.
Ochs, E. (1993) Constructing social identity: A language socialization perspective. Research on Language and Social Interaction 26.3: 287–306. BoP
Portes, A. (2003) Conclusion: Theoretical convergencies and empirical evidence in the study of immigrant transnationalism. International Migration Review 371: 874–892.
Roberts, C., and S. Sarangi (1993) Culture’ revisited in intercultural communication. In T. Boswood, R. Hoffman, and P. Tung (eds.), Perspectives on English for Professional Communication. Hong Kong: City University of Hong Kong, pp. 43–54.
Sarangi, S. (1994) Intercultural or not? Beyond celebration of cultural differences in miscommunication analysis. Pragmatics 4.3: 409–427. Republished in Zhu Hua (ed.) (2011) The Language and Intercultural Communication Reader. London: Routledge. BoP
Schnurr, S., and O. Zayts (2011) Be(com)ing a leader: A case study of co-constructing professional identities at work. In J. Angouri, and M. Marra (eds.), Constructing Identities at Work. Houndmills: Palgrave, pp. 40–60.
Scollon, R., and S. Wong Scollon (2001) Intercultural Communication. A Discourse Approach. Malden, MA: Blackwell.
Selmer, Jan, and Corinna deLeon (2003) Culture and management in Hong Kong SAR. In Malcolm Warner (ed.), Culture and Management in Asia. London: Routledge Curzon, pp. 48–65.
Sunderland, Jane, and L. Litosseliti (2002) Gender Identity and Discourse Analysis. Amsterdam: John Benjamins Publishing Company. BoP
Street, B. (1993) Culture is a verb: Anthropological aspects of language and cultural process. In D. Graddol, L. Thompson, and M. Byram (eds.), Language and Culture. Clevedon: Multilingual Matters, pp. 23–43.
Ting-Toomey, S. (1993) Communicative resourcefulness: An identity negotiation theory. In R. Wiseman, and J. Koester (eds.), Intercultural Communication Competence. Newbury Park, CA: Sage, pp. 72–111. BoP
(2005) Identity negotiation theory: Crossing cultural boundaries. In W. Gudykunst (ed.), Theorizing About Intercultural Communication. London: Sage, pp. 211–233.
Cited by (12)
Cited by 12 other publications
Chan, Angela C.K. & Bertha Du-Babcock
Lin, Shumin
Chan, Angela
2017. Constructing a “competent” meeting chair. In Identity Struggles [Discourse Approaches to Politics, Society and Culture, 69], ► pp. 39 ff.
Franziskus, Anne
2017. “I speak French=eh”. In Identity Struggles [Discourse Approaches to Politics, Society and Culture, 69], ► pp. 335 ff.
Holmes, Janet
Holmes, Janet & Stephanie Schnurr
Ladegaard, Hans J.
Schnurr, Stephanie, Angela Chan, Joelle Loew & Olga Zayts
Ladegaard, Hans J. & Christopher J. Jenks
Schnurr, Stephanie, Dorien Van De Mieroop & Olga Zayts
2014. Positioning oneself in relation to larger collectivities in expatriates’ workplace narratives. Narrative Inquiry 24:2 ► pp. 386 ff.
This list is based on CrossRef data as of 30 november 2025. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers. Any errors therein should be reported to them.
