Ester Iyanga-Mambo

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List of John Benjamins publications in which Ester Iyanga-Mambo is involved.

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Iyanga-Mambo, Ester 2023 Chapter 11. Customer support agents in Spanish live chats: Affective communication and multimodal politeness Multimodal Im/politeness: Signed, spoken, written, Jucker, Andreas H., Iris Hübscher and Lucien Brown (eds.), pp. 297–325 | Chapter
Little research has been addressed to multimodal politeness in professional-layperson interactions such as between agents and customers in online platforms such as live chats. Customer support plays a significant role in commercial firms and institutions given two functions: achieving successful… read more
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