Nina Verberg
List of John Benjamins publications in which Nina Verberg is involved.
Article
2017 Aligning caller and call-taker: The opening phrase of Dutch emergency calls Pragmatics and Society 8:1, pp. 129–153 | Article
This paper reports on conversation analytic research for the Dutch national emergency call-centre. In a corpus study of 120 emergency calls we show that callers’ orientations to their communicative tasks are not aligned to the institutional communicative tasks of the call-takers. In a subsequent… read more
