Sofie Decock
List of John Benjamins publications in which Sofie Decock is involved.
Articles
2019 Theory versus practice: A closer look at transactional and interpersonal stance in English electronic complaint refusal notifications English Text Construction 12:1, pp. 103–136 | Article
In this paper, we investigate the attention given to and the impact of interpersonal, people-oriented and transactional, problem-oriented stance in English complaint refusals in business correspondence. The analysis is based on a sample analysis of English e-mail sequences from a Belgian… read more
2017 Chapter 6. Face-threatening e-mail complaint negotiation in a multilingual business environment: A discursive analysis of refusal and disagreement strategies Current Issues in Intercultural Pragmatics, Kecskés, István and Stavros Assimakopoulos (eds.), pp. 129–156 | Chapter
This paper builds on an authentic corpus of German- and French-language business e-mails on complaint refusals gathered at the sales department of a Belgian multinational company. Based on existing research in pragmatics and genre-analysis, our study offers a discursive analysis of company refusal… read more