Mervat M. Ahmed
List of John Benjamins publications in which Mervat M. Ahmed is involved.
Articles
2025 A pragmatic study of the X complaints and responses to complaints: Focus on British Airways and Saudi Airlines Language and Dialogue 15:2, pp. 232–261 | Article
The current study compares the realization of the speech acts of complaints and responding to complaints by Arabs versus Westerners in the X accounts of British Airways versus Saudi Airlines. We compiled 400 posts from the X accounts of the two airlines and coded them for complaint and… read more
2021 “What I advise you to do is…”: Giving advice in Egypt. The case of university teachers Language and Dialogue 11:3, pp. 405–432 | Article
The current study aims to examine the realization of the speech act of advising among Egyptian university teachers. To this end, 50 Egyptian university teachers at a private university completed eight role-plays in which they gave solicited advice to their fellow teachers. The role-plays were… read more