Jenny Yau-ni Wan

List of John Benjamins publications in which Jenny Yau-ni Wan is involved.

Article

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Yau-ni Wan, Jenny 2017 Construing negotiation: The role of voice quality features in American-Filipino business telephone conversations Language and Dialogue 7:2, pp. 137–162 | Article
The call centre conversation is a telephonic exchange of voices between the customer and the customer service representative (CSR). Both lexicogrammatical and prosodic features are used to construe emotional and attitudinal recognition. Studying these features can investigate how the call centre… read more
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