Aki Tsunemoto
List of John Benjamins publications in which Aki Tsunemoto is involved.
Article
2023 Listener perceptions of customer service agents’ performance: Do comprehensibility, accentedness, and fluency matter? Journal of Second Language Pronunciation 9:2, pp. 234–262 | Article
This study investigated listener-based assessment of the job performance of second language (L2) speakers employed as customer service agents in outsourced foreign-based call centers, focusing on agents’ job performance as a function of the comprehensibility, fluency, and accentedness of their… read more