Heidi Kevoe-Feldman

List of John Benjamins publications in which Heidi Kevoe-Feldman is involved.

Article

Kevoe-Feldman, Heidi 2015 Closing the gap in customer service encounters: Customers’ use of upshot formulations to manage service responses Pragmatics and Society 6:1, pp. 67–88 | Article

Within the context of service inquiries, and the specialized inferential logic associated with the particularized activities (Levinson 1992) there is a gap in the orientations of customers and service representatives. Specifically, one problem that arises in customer service encounters is that… read more