Anja Arts

List of John Benjamins publications in which Anja Arts is involved.

Article

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Wijk, Carel van and Anja Arts 2008 Does the taxman need a face? Effects of including photographs and examples in a tax form; a field experiment with senior citizens in The Netherlands Information Design Journal 16:2, pp. 85–100 | Article
Due to changes in legislation, the Dutch tax department has become responsible for several allowances as well. This forces the department to improve the affective and motivational responses to its forms. In an attempt to do so, the department has included photographs and examples in a form for… read more
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