David Matthew Edmonds

List of John Benjamins publications in which David Matthew Edmonds is involved.

Article

Matthew Edmonds, David and Ann Weatherall 2019 Chapter 3. Managing verbal and embodied conduct in telephone-mediated service encounters Technology Mediated Service Encounters, Garcés-Conejos Blitvich, Pilar, Lucía Fernández-Amaya and María de la O Hernández-López (eds.), pp. 71–96 | Chapter

In telephone-mediated service encounters, there are limits on how parties interact with one another. Speakers are restricted to only verbal (what they say) and aural (what they hear) means of communication. Therefore, a practical problem at the heart of such interactions is how speakers manage… read more