Xiaoyu Lai

ORCID iD
ORCiD logoorcid.org/0009-0007-7219-8641

List of John Benjamins publications in which Xiaoyu Lai is involved.

Article

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Lai, Xiaoyu 2026 Rapport management in Chinese and English responses to online negative reviews Chinese Language and Discourse 17:1, pp. 64–85 | Article
This paper examines 120 Chinese and English responses to online negative reviews within the Rapport Management Framework. Both cultures frequently use positive rapport move, reflecting rapport-enhancement and rapport-maintenance orientations. Chinese responses more frequently employ negative… read more
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