Xiaoyu Lai
List of John Benjamins publications in which Xiaoyu Lai is involved.
Article
2026 Rapport management in Chinese and English responses to online negative reviews Chinese Language and Discourse 17:1, pp. 64–85 | Article
This paper examines 120 Chinese and English responses to online negative reviews within the Rapport Management Framework. Both cultures frequently use positive rapport move, reflecting rapport-enhancement and rapport-maintenance orientations. Chinese responses more frequently employ negative… read more
