Alan Firth

List of John Benjamins publications in which Alan Firth is involved.

Title

Calling for Help: Language and social interaction in telephone helplines

Edited by Carolyn Baker, Michael Emmison and Alan Firth

Telephone helplines have become one of the most pervasive sites of expert-lay interaction in modern societies throughout the world. Yet surprisingly little is known of the in situ, language-based processes of help-seeking and help-giving behavior that occurs within them. This collection of original… read more

[Pragmatics & Beyond New Series, 143] 2005. xviii, 352 pp.

Articles (6) | Order by:

Firth, Alan 2022 Ethnomethodology Handbook of Pragmatics: Manual, Verschueren, Jef and Jan-Ola Östman (eds.), pp. 530–541 | Chapter

Emmison, Michael and Alan Firth 2012 Chapter 10. Requesting and receiving advice on the telephone: An analysis of telephone helplines in Australia Advice in Discourse, Limberg, Holger and Miriam A. Locher (eds.), pp. 213–232 | Chapter

This chapter provides an overview of research which has been carried out on the social organization of advice-seeking and advice-giving on telephone helplines. The methodological orientation for these studies comes from Conversation Analysis (CA) and involves the detailed examination of transcripts… read more

Firth, Alan 2009 Ethnomethodology The Pragmatics of Interaction, D’hondt, Sigurd, Jan-Ola Östman and Jef Verschueren (eds.), pp. 66–78 | Article

Baker, Carolyn, Michael Emmison and Alan Firth 2005 Calibrating for competence in calls to technical support Calling for Help: Language and social interaction in telephone helplines, Baker, Carolyn, Michael Emmison and Alan Firth (eds.), pp. 39–62 | Article

Firth, Alan, Michael Emmison and Carolyn Baker 2005 Calling for help: An introduction Calling for Help: Language and social interaction in telephone helplines, Baker, Carolyn, Michael Emmison and Alan Firth (eds.), pp. 1–35 | Article

Firth, Alan 1995 Ethnomethodology Handbook of Pragmatics: Manual, Verschueren, Jef, Jan-Ola Östman and Jan Blommaert † (eds.), pp. 269–278 | Article