Anna Pande
List of John Benjamins publications in which Anna Pande is involved.
Article
2017 Phonetic convergence towards American English by Indian agents in international service encounters English World-Wide 38:3, pp. 244–274 | Article
In outsourced voice-based services (call centres are a typical example), an agent providing a service is likely to accommodate their speech to that of the customer. In services outsourced to India, as in other postcolonial settings, the customer accent typically does not have a place in that… read more