Patricia Díaz-Muñoz

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List of John Benjamins publications in which Patricia Díaz-Muñoz is involved.

Article

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Díaz-Muñoz, Patricia and Carmen Maíz-Arévalo 2025 “We are completely stunned”: Corrective facework in hosts’ responses to Airbnb reviews with negative valence Conflict Talk in Spanish Digital Interactions, Fernández-Amaya, Lucía (ed.), pp. 44–71 | Article
The relationship between service providers and guests has changed due to online platforms like Airbnb, which allow for a more direct contact between them. Although most responses to guests’ reviews tend to be positive and even include relational work strategies (Bridges and Vásquez 2018;… read more
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