Susan Danby
List of John Benjamins publications in which Susan Danby is involved.
2015 Avoiding giving advice in telephone counselling for children and young people: Empowerment as practical action Producing and Managing Restricted Activities: Avoidance and withholding in institutional interaction, Chevalier, Fabienne H.G. and John Moore (eds.), pp. 83–114 | Article
Kids Helpline is an Australian 24-hour telephone counselling helpline for children and young people up to the age of 25 years old. The service operates with the core values of empowerment for clients, and the use of child-centred practices,one aspect of which is a non-directive approach highlighted… read more
2007 Who’s the friend in the background? Interactional strategies in determining authenticity in calls to a national children’s helpline Language as Action, Nevile, Maurice and Johanna Rendle-Short (eds.), pp. 31.1–31.17 | Article
A significant number of calls made to Kids Help Line are seen by the organisation as not requiring counselling support, but are rather young people testing or ‘checking out’ the service. Although the status of many of these ‘testing calls’ is self-evident, determining the authenticity of others… read more
2005 Four observations on openings in calls to Kids Help Line Calling for Help: Language and social interaction in telephone helplines, Baker, Carolyn, Michael Emmison and Alan Firth (eds.), pp. 133–151 | Article
2000 4. Unravelling the Fabric of Social Order in Block Area Local Educational Order: Ethnomethodological studies of knowledge in action, Hester, Stephen K. and David Francis (eds.), pp. 91–140 | Chapter