Yves Van Vaerenbergh

List of John Benjamins publications in which Yves Van Vaerenbergh is involved.

Article

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De Wilde, July, Ellen Van Praet and Yves Van Vaerenbergh 2019 Chapter 1. Language discordance and technological facilitation in health care service encounters: A contrastive experiment Technology Mediated Service Encounters, Garcés-Conejos Blitvich, Pilar, Lucía Fernández-Amaya and María de la O Hernández-López (eds.), pp. 17–44 | Chapter
This chapter reports on the design and implementation of a multilingual, mobile app to facilitate the communication in language discordant face-to-face service encounters (SEs). It describes the results of a two-group between-subjects experiment, in which respondents (N = 20) were randomly assigned… read more
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