Eric Friginal
List of John Benjamins publications in which Eric Friginal is involved.
Journal
ISSN 2542-9477 | E‑ISSN 2542‑9485
Titles
Advances in Corpus-based Research on Academic Writing: Effects of discipline, register, and writer expertise
Edited by Ute Römer-Barron, Viviana Cortes and Eric Friginal
This volume showcases some of the latest research on academic writing by leading and up-and-coming corpus linguists. The studies included in the volume are based on a wide range of corpora spanning first and second language academic writing at different levels of writing expertise, containing texts… read more[Studies in Corpus Linguistics, 95] 2020. vi, 358 pp.
The Language of Outsourced Call Centers: A corpus-based study of cross-cultural interaction
Eric Friginal
The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a… read more[Studies in Corpus Linguistics, 34] 2009. xxii, 319 pp.
2023 Listener perceptions of customer service agents’ performance: Do comprehensibility, accentedness, and fluency matter? Journal of Second Language Pronunciation 9:2, pp. 234–262 | Article
This study investigated listener-based assessment of the job performance of second language (L2) speakers employed as customer service agents in outsourced foreign-based call centers, focusing on agents’ job performance as a function of the comprehensibility, fluency, and accentedness of their… read more
2020 Introduction: Advances in corpus-based research on academic writing Advances in Corpus-based Research on Academic Writing: Effects of discipline, register, and writer expertise, Römer-Barron, Ute, Viviana Cortes and Eric Friginal (eds.), pp. 1–6 | Chapter
2019 An introduction to the ANAWC: The AAC and Non-AAC Workplace Corpus International Journal of Corpus Linguistics 24:2, pp. 229–244 | Article
This paper presents an overview of the Augmentative and Alternative Communication (AAC) and Non-AAC Workplace Corpus (ANAWC) (Pickering & Bruce, 2009). The corpus is the first resource of its kind that makes it possible to systematically study the typical language patterns of both AAC users and… read more
2015 Telephone interactions: A multidimensional comparison Corpus-based Research in Applied Linguistics: Studies in Honor of Doug Biber, Cortes, Viviana and Eniko Csomay (eds.), pp. 25–48 | Article
This chapter presents the functional features of linguistic dimensions from three telephone-based interactions: (1) customer service transactions (Call Center corpus), (2) telephone conversations between friends and family members (Call Home corpus), and (3) spontaneous telephone exchanges between… read more
2014 Chapter 4.2 Conducting Multi-Dimensional analysis using SPSS Multi-Dimensional Analysis, 25 years on: A tribute to Douglas Biber, Berber Sardinha, Tony and Marcia Veirano Pinto (eds.), pp. 297–316 | Article