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In:Manufacturing Dissent: Manipulation and counter-manipulation in times of crisis
Edited by Cornelia Ilie
[Pragmatics & Beyond New Series 339] 2024
► pp. 85–118

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Chapter 3
Manipulating citizens’ beliefs and emotions

Consensus-seeking and dissensus-generating tactics in crisis management

 | Strömstad Academy
Published online: 17 January 2024
DOI logo with link
https://doi.org/10.1075/pbns.339.03ili
Abstract
In times of crisis, such as the Covid-19 pandemic, social divisions caused by dissensus about controversial government policies escalate due to widespread uncertainty and anxiety, fuelled by the proliferation of covert and overt manipulative strategies in official discourses. Like citizens in other countries, Swedes received during the Covid-19 crisis scarce or inconsistent information, and potentially misleading messages, while seeking to preserve a trust-based and tradition-rooted national consensus. Using a pragma-rhetorical and argumentation framework of analysis, this study scrutinizes the controversies emerging from the polarization of online comments made by reactive and counter-reactive citizens who either supported or challenged the controversial policies promoted by the Swedish Public Health Agency. The fallacies underlying the commenters’ arguments and counter-arguments show how initially reasonable discussions turned into deeply polarized disputes, as a manifestation of social dissent.
Article outline
  • 1.Introduction
  • 2.Controversial management of crisis communication
  • 3.Manipulative communication strategies
    • 3.1Discursive strategies of manipulation
      • Statements disguised as questions
      • Overgeneralizations or oversimplifications
      • Emotive or loaded words
    • 3.2Argumentative strategies of manipulation
      • One-sidedness
      • Definitions and re-definitions
  • 4.Analytical approaches and research questions
  • 5.Miscommunication and misinformation about the Covid-19 pandemic
  • 6.From consensus to dissensus and back again
  • 7.Cognitive dissonance paradigms
  • 8.To wear or not to wear a face mask
  • 9.“These are the reasons why Swedes should wear masks”
  • 10.Conclusions
    • Compliance with ethical standards
  • References
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