Cover not available

In:How Emotions Are Made in Talk
Edited by Jessica S. Robles and Ann Weatherall
[Pragmatics & Beyond New Series 321] 2021
► pp. 101–128

Get fulltext from our e-platform
JBE logo with link
PDF logo with download linkDownload Book PDF
authorization required

Chapter 2.1
Using objects and technologies in the immediate environment as resources for managing affect displays in troubles talk

ORCiD logo with link | Loughborough University
ORCiD logo with link | West Chester University
ORCiD logo with link | West Chester University
Published online: 12 May 2021
DOI logo with link
https://doi.org/10.1075/pbns.321.04rob
Abstract
This chapter shows how the communicative affordances of material objects in the local environments, including mobile phones and laptops, provide resources for participants to manage displays of affect during troubles talk, including potentially enacting or resisting affiliative recipiency. Specifically, we highlight embodied practices through which speakers employ such devices as an interactional resource to keep emotional displays off-record in order to preserve the ongoing action trajectory while participants negotiate affiliative work.
Article outline
  • 1.Introduction
  • 2.Troubles talk, affiliation, and emotion
    • 2.1Multiactivity, embodiment, and objects in interaction
  • 3.Methods
  • 4.Analysis
    • 4.1Providing for affect in recipiency
    • 4.2Managing disagreement
    • 4.3Pursuing more affiliation
  • 5.Discussion
  • 6.Conclusion
  • References
References (70)
References
Aaltonen, Tarya, Illka Arminen, and Sanna Raudaskoski. 2014. “Photo Sharing as A Joint Activity Between an Aphasic Speaker and Others.” In Interacting with Objects: Language, materiality, and social activity, ed. by Maurice Nevile Pentti Haddington, Trine Heinemann and Mirka Rauniomaa, 125–144. Amsterdam, The Netherlands: John Benjamins. Google Scholar logo with link to Google Scholar
Aakhus, Mark, and Stephen M. DiDomenico. 2016. “Language and Interaction in New-Media Environments.” In Handbook of Verbal Communication, ed. by Louis De Saussure, and Andrea Rocci, 375–394. Berlin, Germany: Mouton de Gruyter. Google Scholar logo with link to Google Scholar
Beach, Wayne A., and Curtis D. LeBaron. 2002. “Body disclosures: Attending to Personal Problems and Reported Sexual Abuse During a Medical Encounter.” Journal of Communication 52: 617–639. Google Scholar logo with link to Google Scholar
Besnier, Niko. 1990. “Language and Affect.” Annual Review of Anthropology 19: 419–451. Google Scholar logo with link to Google Scholar
Brown, Barry, Moira McGregor, and Donald McMillan. 2014. “100 days of iPhone Use: Understanding the Details of Mobile Device Use.” In Proceedings of the 16th international conference on Human-computer interaction with mobile devices and services, pp. 223–232. ACM. Google Scholar logo with link to Google Scholar
Brown, Barry, Moira McGregor, and Eric Laurier. 2013. “iPhone in Vivo: Video Analysis of Mobile Device Use.” In Proceedings of the SIGCHI conference on Human Factors in computing systems, pp. 1031–1040. ACM. Google Scholar logo with link to Google Scholar
Couper-Kuhlen, Elizabeth. 2012. “Exploring Affiliation in the Reception of Conversational Complaint Stories” Ed. by Anssi Peräkylä and Marja-Leena Sorjonen Emotions in interaction, 113–146. New York: Oxford University Press. Google Scholar logo with link to Google Scholar
Deppermann, Arnulf. 2014. “Multimodal Participation in Simultaneous Joint Projects.” In Multiactivity in Social interaction: Beyond Multitasking, ed. by Pentii Haddington, Tiina Heinemann, Lorenza Mondada, and Maurice Neville, 247–281. Amsterdam, The Netherlands: John Benjamins. Google Scholar logo with link to Google Scholar
DiDomenico, Stephen M., and Jeffrey Boase. 2013. “Bringing Mobiles into the Conversation: Applying a Conversation Analytic Approach to the Study of Mobile Phones in Co-Present Interaction.” In Discourse 2.0: Language and New Media, ed. by Deborah Tannen, and Ann Trester, 119–132. Washington D.C.: Georgetown University Press.Google Scholar logo with link to Google Scholar
DiDomenico, Stephen M., Raclaw, Joshua, and Robles, Jessica S. 2020. “Attending to the Mo- bile Text Summons: Managing Multiple Communicative Activities Across Co-Present And Technologically-Mediated Interpersonal Interactions.” Communication Research, 47(5), 669–700.. 0093650218803537. Google Scholar logo with link to Google Scholar
Drew, Paul. 1998. “Complaints About Transgressions and Misconduct.” Research on Language and Social Interaction 31: 295–325. Google Scholar logo with link to Google Scholar
Drew, Paul, and Tracy, Walker. 2009. “Going Too Far: Complaining, Escalating and Disaffiliation.” Journal of Pragmatics 41: 2400–2414. Google Scholar logo with link to Google Scholar
Edwards, Derek. 2007. “Managing Subjectivity in Talk.” In Discursive Research in Practice: New Approaches to Psychology and Interaction, ed. by Alexa Hepburn, and Sally Wiggins, 31–49. Cambridge: Cambridge University Press. Google Scholar logo with link to Google Scholar
Freese, Jeremy, and Douglas W. Maynard, Douglas. 1998. “Prosodic Features of Bad News and Good News in Conversation.” Language in Society 27: 195–219. Google Scholar logo with link to Google Scholar
Garfinkel, Harold. 1967. Studies in Ethnomethodology. New Jersey: Prentice Hall.Google Scholar logo with link to Google Scholar
Goffman, E. (1963). Behavior in public places. New York: The Free Press.Google Scholar logo with link to Google Scholar
Goffman, Erving. 1967. Interaction Ritual: Essays in Face-to-face Behavior. Thousand Oaks: Routledge.Google Scholar logo with link to Google Scholar
Goffman, Erving. 1978. “Response cries”. Language, 787–815. Google Scholar logo with link to Google Scholar
Goffman, Erving. 1981. Forms of Talk. University of Pennsylvania Press.Google Scholar logo with link to Google Scholar
Gibson, James. 1977. “The Theory of Affordances.” In Perceiving, Acting, and Knowing: Toward an Ecological Psychology, ed. by Robert E. Shaw, and John Bransford, 67–82. Hillsdale, NJ: Lawrence Erlbaum.Google Scholar logo with link to Google Scholar
Goodwin, Charles. 2007. “ Participation, Stance, And Affect in the Organization of Activities.” Discourse & Society, 18: 53–73. Google Scholar logo with link to Google Scholar
Goodwin, Marjorie H., and Cekaite, Asta. 2018. Embodied Family Choreography: Practices of Control, Care, and Mundane Creativity. Routledge. Google Scholar logo with link to Google Scholar
Goodwin, Marjorie H., and Charles Goodwin. 2000. “Emotion Within Situated Activity.” In Linguistic Anthropology: A Reader, ed. by Alessandro Duranti, 239–57. Oxford: Blackwell.Google Scholar logo with link to Google Scholar
Haddington, Pentti. 2006. “The Organization of Gaze and Assessments as Resources for Stance Taking.” Text & Talk 26: 281–328. Google Scholar logo with link to Google Scholar
Haddington, Pentti, Tiina Keisanen, Lorenza Mondada, and Maurice Nevile. 2014. “Towards Multiactivity as a Social and Interactional Phenomenon.” In Multiactivity in Social interaction: Beyond Multitasking, ed. by Pentii Haddington, Tiina Heinemann, Lorenza Mondada, and Maurice Neville, 3–32. Amsterdam, The Netherlands: John Benjamins. Google Scholar logo with link to Google Scholar
Heath, Christian. 2002. “Demonstrative Suffering: The Gestural (Re) Embodiment of Symptoms.” Journal of Communication 52: 597–616. Google Scholar logo with link to Google Scholar
Hepburn, Alexa. 2004. “Crying: Notes on Description, Transcription, and Interaction.” Research on Language and Social Interaction 37: 251–290. Google Scholar logo with link to Google Scholar
Heritage, John. 1984. Garfinkel and Ethnomethodology. Cambridge: Polity Press.Google Scholar logo with link to Google Scholar
. 2011. “Territories of Knowledge, Territories of Experience: Empathic Moments in Interaction.” In The Morality of Knowledge in Conversation, ed. by Tanya Stivers, Lorenza Mondada, and Jakob Steensig, 159–183. Cambridge, England: Cambridge University Press. Google Scholar logo with link to Google Scholar
Heritage, John and Geoff Raymond. 2005. “The Terms of Agreement: Indexing Epistemic Authority and Subordination in Talk-In-Interaction.” Social Psychology Quarterly 68: 15–38. Google Scholar logo with link to Google Scholar
Hutchby, Ian. 2001. “Technologies, Texts and Affordances.” Sociology 35: 441–456. Google Scholar logo with link to Google Scholar
Jefferson, Gail. 1984. “Notes on A Systematic Deployment of the Acknowledgement Tokens “Yeah”; and ‘Mm hm’” ed. by J. M. Atkinson and John Heritage Structures of Social Action, 197–216. Cambridge: Cambridge Univ. Press.Google Scholar logo with link to Google Scholar
. 1988. “On the Sequential Organization of Troubles-Talk in Ordinary Conversation.” Social Problems 35: 418–441. Google Scholar logo with link to Google Scholar
. 2004. “Glossary of Transcript Symbols with n Introduction.” Pragmatics and Beyond New Series 125: 13–34. Google Scholar logo with link to Google Scholar
Jenkins, Laura and Alexa Hepburn. 2015. “Children’s Sensations as Interactional Phenomena: A Conversation Analysis of Children’s Expressions of Pain and Discomfort.” Qualitative Research in Psychology 12: 472–491. Google Scholar logo with link to Google Scholar
Kaukomaa, Timo, Anssi Peräkylä, and Johanna Ruusuvuori. 2013. “Turn-opening Smiles.” Journal of Pragmatics 55: 21–42. Google Scholar logo with link to Google Scholar
. 2014. “Foreshadowing a Problem: Turn-Opening Frowns in Conversation.” Journal of Pragmatics 71:132–147. Google Scholar logo with link to Google Scholar
. 2015. “How Listeners Use Facial Expression to Shift the Emotional Stance of The Speaker’s Utterance.” Research on Language and Social Interaction 48: 319–341. Google Scholar logo with link to Google Scholar
Lee, Seung-Hee and Hiroko Tanaka. 2016. “Affiliation and Alignment in Responding Actions.” Journal of Pragmatics, 100: 1–7. Google Scholar logo with link to Google Scholar
Lerner, Gene. 2004. “Collaborative Turn Sequences.” In: Conversation Analysis: Studies from the First Generation, ed. by Gene Lerner, 225–256. Philadelphia, PA: John Benjamins. Google Scholar logo with link to Google Scholar
Licoppe, Christian, and Julien Figeac. 2018. “Gaze Patterns and the Temporal Organization of Multiple Activities in Mobile Smartphone Uses.” Human-Computer Interaction 33: 311–334. Google Scholar logo with link to Google Scholar
Ling, Rich, and Leslie Haddon. 2003. “Mobile Telephony, Mobility, and the Coordination of Everyday Life.” In Machines That Become Us: The Social Context of Personal Communication Technology, ed. by James Katz, 245–265. New Brunswick: Transaction.Google Scholar logo with link to Google Scholar
Lindström, Anna, and Sorjonen, Marja-Leena. 2013. “Affiliation in Interaction.” In The Handbook of Conversation Analysis, ed. by Jack Sidnell, and Tanya Stivers, 350–369. Malden, MA: Blackwell Publishing Ltd.Google Scholar logo with link to Google Scholar
Madianou, Mirca. 2014. “Smartphones as Polymedia.” Journal of Computer-Mediated Communication, 19: 667–680. Google Scholar logo with link to Google Scholar
Mandelbaum, Jenny. 1991. “Conversational Non-Cooperation: An Exploration of Disattended Complaints.” Research on Language and Social Interaction, 25(1–4): 97–138. Google Scholar logo with link to Google Scholar
. 2013. “Storytelling in Conversation.” In Handbook of Conversation Analysis, ed. by Jack Sidnell, and Tanya Stivers, 492–508. Cambridge: Cambridge University Press.Google Scholar logo with link to Google Scholar
Maynard, Douglas W. 1988. “Language, Interaction, and Social Problems.” Social Problems, 35: 311–334. Google Scholar logo with link to Google Scholar
2013. “Defensive Mechanisms: I-Mean-Prefaced Utterances in Complaint and Other Conversational Sequences.” In Conversational Repair and Human Understanding, ed. by Makoto Hayashi, Geoffrey Raymond, and Jack Sidnell, 198–233. Cambridge: Cambridge University Press.Google Scholar logo with link to Google Scholar
Maynard, Douglas W. and Pamela L. Hudak. 2008. “Small Talk, High Stakes: Interactional Disattentiveness in the Context of Prosocial Doctor-Patient Interaction.” Language in Society 37: 661–688. Google Scholar logo with link to Google Scholar
Mondada, Lorenza. 2014. “The Local Constitution of Multimodal Resources for Social Interaction.” Journal of Pragmatics 65: 137–156. Google Scholar logo with link to Google Scholar
. 2019. “Rethinking Bodies and Objects in Social Interaction: A Multimodal and Multisensorial Approach to Tasting.” In Conversational Repair and Human Understanding, ed. by Makoto Hayashi, Geoffrey Raymond, and Jack Sidnell, 109–134. Springer VS, Wiesbaden.Google Scholar logo with link to Google Scholar
Ogiermann, Eva. 2015. “Direct Off-record Requests? – ‘Hinting’ in Family Interactions.” Journal of Pragmatics 86: 31–35. Google Scholar logo with link to Google Scholar
Raclaw, Joshua, Stephen M. DiDomenico, and Jessica S. Robles. 2018, November. “Doing Recipiency or “Phubbing”? A Look at Demonstrable Orientations Towards Mobile Phones In Conversation.” Paper presented at the annual convention of the National Communication Association in Salt Lake City, UT, USA.
Raclaw, Joshua, Jessica S. Robles, and Stephen M. DiDomenico. 2016. “Providing Epistemic Support for Assessments Through Mobile-Supported Sharing Activities.” Research on Language and Social Interaction 49: 362–379. Google Scholar logo with link to Google Scholar
Raymond, Geoffrey, and John Heritage. 2006. “The Epistemics of Social Relations: Owning Grandchildren.” Language in Society 35: 677–705. Google Scholar logo with link to Google Scholar
Robinson, Jeffrey D. 2003. “An Interactional Structure of Medical Activities During Acute Visits and its Implications for Patients’ Participation.” Health Communication, 15: 27–59. Google Scholar logo with link to Google Scholar
Robles, Jessica S., Stephen M. DiDomenico, and Joshua Raclaw. 2018. “Doing Being an Ordinary Technology and Social Media User.” Language and Communication 60: 150–167. Google Scholar logo with link to Google Scholar
Ruusuvuori, Johanna. 2005. “’Empathy’ And ‘Sympathy’ in Action: Attending to Patients’ Troubles in Finnish Homeopathic and General Practice Consultations.” Social Psychology Quarterly 68: 204–222. Google Scholar logo with link to Google Scholar
. 2013. “Emotion, Affect and Conversation.” In The Handbook of Conversation Analysis, ed. by Jack Sidnell, and Tanya Stivers, 330–349. Chichester, England: Wiley-Blackwell.Google Scholar logo with link to Google Scholar
Sacks, Harvey. 1992. Lectures on Conversation, ed. by Gail Jefferson. Oxford: Blackwell.Google Scholar logo with link to Google Scholar
Selting, Margret. 1994. “Emphatic Speech Style – With Special Focus on The Prosodic Signalling f Heightened Emotive Involvement in Conversation.” Journal of Pragmatics 22: 375–408. Google Scholar logo with link to Google Scholar
. 2010. “Affectivity in Conversational Storytelling.” Pragmatics. Quarterly Publication of the International Pragmatics Association (IPrA) 20: 229–277. Google Scholar logo with link to Google Scholar
. 2017. “The Display and Management of Affectivity in Climaxes of Amusing Stories.” Journal of Pragmatics 111: 1–32. Google Scholar logo with link to Google Scholar
Schegloff, Emanuel A. 1995. “Discourse as an Interactional Achievement III: The Omnirelevance of Action.” Research on language and social interaction, 28(3): 185–211. Google Scholar logo with link to Google Scholar
1982. “Discourse as an interactional achievement: Some uses of ‘uh huh’ and other things that come between sentences.” In: D. Tannen ed., Analyzing discourse: Text and talk, 71–93. Washington, DC: Georgetown University Press.Google Scholar logo with link to Google Scholar
Shaw, Chloe, & Alexa Hepburn. 2013. “Managing the moral implications of advice in informal interaction”. Research on Language and Social Interaction, 46(4), 344–362. Google Scholar logo with link to Google Scholar
Schegloff, Emanuel A. 2005. “On Complainability.” Social Problems 52: 449–476. Google Scholar logo with link to Google Scholar
Stevanovic, Melisa, and Anssi Peräkylä. 2012. “Deontic Authority in Interaction: The Right to Announce, Propose, and Decide.” Research on Language and Social Interaction, 45: 297–321. Google Scholar logo with link to Google Scholar
Stivers, Tanya. 2008. “Stance, Alignment, and Affiliation During Storytelling: When Nodding is a Token of Affiliation.” Research on Language and Social Interaction 41: 31–57. Google Scholar logo with link to Google Scholar
Tracy, Karen. 1997. “Interactional Trouble in Emergency Service Requests: A Problem of Frames.” Research on Language and Social interaction, 30: 315–343. Google Scholar logo with link to Google Scholar
Cited by (1)

Cited by one other publication

Muntigl, Peter, Lynda Chubak & Lynne Angus
2023. Responding to In-the-Moment Distress in Emotion-Focused Therapy. Research on Language and Social Interaction 56:1 ► pp. 1 ff. DOI logo

This list is based on CrossRef data as of 5 july 2024. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers. Any errors therein should be reported to them.

Mobile Menu Logo with link to supplementary files background Layer 1 prag Twitter_Logo_Blue