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In:Politeness in Professional Contexts
Edited by Dawn Archer, Karen Grainger and Piotr Jagodziński
[Pragmatics & Beyond New Series 311] 2020
► pp. 179–198

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Chapter 8
Towards a folk pragmatics of call centre service encounters

 | Manchester Metropolitan University
Published online: 21 August 2020
DOI logo with link
https://doi.org/10.1075/pbns.311.08jag
Article outline
  • 1.Introduction: Folk pragmatics and stocks of interactional knowledge (SIKs)
  • 2.Method
  • 3.Call centre folk pragmatic theory
    • 3.1The three pillars
  • 4.A brief analysis of an interaction
    • 4.1Let me finish, it’s quite complicated
  • 5.Conclusion
  • Notes
  • References
References (45)
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Cited by (1)

Cited by one other publication

Orthaber, Sara
2023. Introduction. In (Im)politeness at a Slovenian Call Centre [Advances in (Im)politeness Studies, ], ► pp. 1 ff. DOI logo

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