In:Technology Mediated Service Encounters
Edited by Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya and María de la O Hernández-López
[Pragmatics & Beyond New Series 300] 2019
► pp. v–vi
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Published online: 10 January 2019
https://doi.org/10.1075/pbns.300.toc
https://doi.org/10.1075/pbns.300.toc
Table of contents
Acknowledgements
vii
List of tables
ix
List of figures
xi
List of charts
Introduction: An introduction to technology mediated service encounters
1
Pilar Garcés-Conejos Blitvich
Lucía Fernández-Amaya
María de la O Hernández López
Section I.Social services
15
Chapter 1.Language discordance and technological facilitation in health care service encounters: A contrastive experiment
17
July De Wilde
Ellen Van Praet
Yves Van Vaerenbergh
Chapter 2.Context and pragmatic meaning in telephone interpreting
45
Raquel Lázaro Gutiérrez
Gabriel Cabrera Méndez
Section II.Call centres
69
Chapter 3.Managing verbal and embodied conduct in telephone-mediated service encounters
71
David Matthew Edmonds
Ann Weatherall
Chapter 4.Globalizing politeness? Towards a globalization-sensitive framework of mediated service encounters
97
Anna Kristina Hultgren
Chapter 5.Navigating commercial constraints in a service call
121
Rosina Márquez Reiter
Chapter 6.Call centre service encounters: Second-language users, conversationalisation, (im)politeness and discursive practices
145
Gerrard Mugford
Section III.E-service encounters
171
Chapter 7.Responding to bargaining moves in a digital era: Refusals of offers on Mercado Libre-Ecuador
173
María Elena Placencia
Chapter 8.Intensification in online consumer reviews: Insights from Chinese
199
Wei Ren
Chapter 9.Relational practices on commercial Facebook wall interactions
223
Patricia Bou-Franch
Index
245
