In:Enabling Human Conduct: Studies of talk-in-interaction in honor of Emanuel A. Schegloff
Edited by Geoffrey Raymond, Gene H. Lerner and John Heritage
[Pragmatics & Beyond New Series 273] 2017
► pp. 105–123
Extended responding
Interaction and collaboration in the production and implementation of responses
Published online: 24 May 2017
https://doi.org/10.1075/pbns.273.06lee
https://doi.org/10.1075/pbns.273.06lee
This chapter proposes an understanding that second pair parts in an adjacency pair can be built with sequences. Using data from
audio-recordings of telephone calls by customers to an airline service, this chapter shows that responses to airline reservation requests
can be composed of several components that grant and fulfill requests and involve several courses of action of processing those
components. The action of responding is implemented piece by piece over a set of sequences that are collaboratively constructed by the
parties, which I term extended responding. The collaborative nature of extended responding is exhibited in the negotiation between the
parties in terms of ‘who’ directs the development of responding sequences.
Keywords: Adjacency pair, Korean, Request, Response, Sequence, Service encounter
Article outline
- 1.Introduction
- 2.Grantings and fulfillments of a request
- 3.Data
- 4.Customer service: The institutional context of requests and responses in calls for airline reservations
- 5.Overview: A request-response sequence
- 6.Extended responding
- 6.1Co-construction and initiative
- 7.Summary
Acknowledgement Notes References Appendix Abbreviations
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Cited by (1)
Cited by one other publication
Bolden, Galina B., John Heritage & Marja-Leena Sorjonen
2023. Introduction. In Responding to Polar Questions across Languages and Contexts [Studies in Language and Social Interaction, 35], ► pp. 1 ff.
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