Some initial reflections on conversational structures for instruction giving

Murtagh, Ged M.

doi:10.1075/pbns.143.19mur

In:Calling for Help: Language and social interaction in telephone helplines
Edited by Carolyn Baker, Michael Emmison and Alan Firth
[Pragmatics & Beyond New Series 143] 2005
► pp. 287–307

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Some initial reflections on conversational structures for instruction giving

Ged M. Murtagh

Published online: 13 October 2005

https://doi.org/10.1075/pbns.143.19mur

Cited by (3)

Cited by three other publications

LAM, MARVIN & CAROL YU

2013. English and Cantonese in a bilingual call centre in Hong Kong. World Englishes 32:4 ► pp. 521 ff.

Xunfeng Xu, Yan Wang, Gail Forey & Lan Li

2010. Analyzing the Genre Structure of Chinese Call-Center Communication. Journal of Business and Technical Communication 24:4 ► pp. 445 ff.

Shaw, Rebecca & Celia Kitzinger

2007. Memory in Interaction: An Analysis of Repeat Calls to a Home Birth Helpline. Research on Language and Social Interaction 40:1 ► pp. 117 ff.

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