2023. The Organization of Emergency Calls. In Emergency Communication, ► pp. 11 ff.
Canty, Justin
2022. Co-producing a social workable matter: Topics and collaborating in social work encounters. Qualitative Social Work 21:6 ► pp. 1084 ff.
Tennent, Emma
2021. Identity and action: Help‐seeking requests in calls to a victim support service. British Journal of Social Psychology 60:4 ► pp. 1241 ff.
Antaki, Charles & Steven Bloch
2020. Advising without personalising: how a helpline may satisfy callers without giving medical advice beyond its remit. Sociology of Health & Illness 42:5 ► pp. 1202 ff.
Bloch, Steven & Geraldine Leydon
2019. Conversation Analysis and Telephone Helplines for Health and Illness: A Narrative Review. Research on Language and Social Interaction 52:3 ► pp. 193 ff.
Lamerichs, Joyce, Stuart Ekberg, Amanda Bateman & Susan J. Danby
2019. Professional Practices and Children’s Social Competence in Mental Health Talk. In Children and Mental Health Talk, ► pp. 1 ff.
Danby, Susan, Jakob Cromdal, Johanna Rendle-Short, Carly W. Butler, Karin Osvaldsson & Michael Emmison
2015. Parentification: Counselling Talk on a Helpline for Children and Young People. In The Palgrave Handbook of Child Mental Health, ► pp. 578 ff.
Danby, Susan, Jessica Harris & Carly W. Butler
2015. Helpline Discourse. In The International Encyclopedia of Language and Social Interaction, ► pp. 1 ff.
Bateman, Amanda, Susan Danby & Justine Howard
2013. Living in a broken world: how young children's well-being is supported through playing out their earthquake experiences. International Journal of Play 2:3 ► pp. 202 ff.
Bateman, Amanda, Susan Danby & Justine Howard
2015. Using Conversation Analysis for Understanding Children’s Talk about Traumatic Events. In The Palgrave Handbook of Child Mental Health, ► pp. 402 ff.
Mishna, Faye, Lea Tufford, Charlene Cook & Marion Bogo
2013. Research Note—A Pilot Cyber Counseling Course in a Graduate Social Work Program. Journal of Social Work Education 49:3 ► pp. 515 ff.
Cromdal, Jakob, Håkan Landqvist, Daniel Persson-Thunqvist & Karin Osvaldsson
2012. Finding out what’s happened: Two procedures for opening emergency calls. Discourse Studies 14:4 ► pp. 371 ff.
Butler, Carly W., Susan Danby & Michael Emmison
2011. Address Terms in Turn Beginnings: Managing Disalignment and Disaffiliation in Telephone Counseling. Research on Language and Social Interaction 44:4 ► pp. 338 ff.
Danby, Susan, Carly W. Butler & Michael Emmison
2011. ‘Have You Talked with a Teacher Yet?’: How Helpline Counsellors Support Young Callers Being Bullied at School. Children & Society 25:4 ► pp. 328 ff.
Emmison, Michael, Carly W. Butler & Susan Danby
2011. Script proposals: A device for empowering clients in counselling. Discourse Studies 13:1 ► pp. 3 ff.
Butler, Carly W., Jonathan Potter, Susan Danby, Michael Emmison & Alexa Hepburn
2010. Advice-implicative Interrogatives. Social Psychology Quarterly 73:3 ► pp. 265 ff.
Butler, Carly W., Susan Danby, Michael Emmison & Karen Thorpe
2009. Managing medical advice seeking in calls to Child Health Line. Sociology of Health & Illness 31:6 ► pp. 817 ff.
Butler, Carly W., Susan Danby, Michael Emmison & Karen Thorpe
2010. Managing Medical Advice Seeking in Calls to Child Health Line. In Communication in Healthcare Settings, ► pp. 31 ff.
Edwards, Derek
2007. Introduction. Research on Language and Social Interaction 40:1 ► pp. 1 ff.
Shaw, Rebecca & Celia Kitzinger
2007. Memory in Interaction: An Analysis of Repeat Calls to a Home Birth Helpline. Research on Language and Social Interaction 40:1 ► pp. 117 ff.
This list is based on CrossRef data as of 28 november 2025. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers.
Any errors therein should be reported to them.
