Collaborative problem description in help desk calls

Houtkoop, Hanneke; Jansen, Frank; Walstock, Anja

doi:10.1075/pbns.143.06hou

In:Calling for Help: Language and social interaction in telephone helplines
Edited by Carolyn Baker, Michael Emmison and Alan Firth
[Pragmatics & Beyond New Series 143] 2005
► pp. 63–89

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Collaborative problem description in help desk calls

Hanneke Houtkoop

Frank Jansen

Anja Walstock

Published online: 13 October 2005

https://doi.org/10.1075/pbns.143.06hou

Cited by (7)

Cited by seven other publications

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Fele, Giolo

2023. The Search for a Place. In Emergency Communication, ► pp. 43 ff.

Iversen, Clara & Ann-Carita Evaldsson

2020. Respecifying uncertainty in pupil health team collaboration: The morality of interpreting pupils’ school problems. Qualitative Research in Psychology 17:3 ► pp. 430 ff.

Koole, Tom

2010. Displays of Epistemic Access: Student Responses to Teacher Explanations. Research on Language and Social Interaction 43:2 ► pp. 183 ff.

Büscher, Monika, Jacki O’Neill & John Rooksby

2009. Designing for Diagnosing: Introduction to the Special Issue on Diagnostic Work. Computer Supported Cooperative Work (CSCW) 18:2-3 ► pp. 109 ff.

Poole, Erika Shehan, W. Keith Edwards & Lawrence Jarvis

2009. The Home Network as a Socio-Technical System: Understanding the Challenges of Remote Home Network Problem Diagnosis. Computer Supported Cooperative Work (CSCW) 18:2-3 ► pp. 277 ff.

Shaw, Rebecca & Celia Kitzinger

2007. V. Problem Presentation and Advice-giving on a Home Birth Helpline. Feminism & Psychology 17:2 ► pp. 203 ff.

Steehouder, Michael

2007. 2007 IEEE International Professional Communication Conference, ► pp. 1 ff.

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