Drawing on recent work on digital narratives of personal experience in online genres such as email, social networking sites, and blogs, the present study explores narrative features in 100 online consumer reviews of hotels. Focusing on negative reviews, or “Rants,” from popular consumer travel platform, TripAdvisor, the article examines both canonical and genre-specific structural features of narratives, as well as some of the discursive resources used by online narrators to engage their audiences, and to draw them into their stories. Specifically, the study explores the use of story prefaces and related forms of second person address, represented speech and mental states, and deictic shifts, and suggests that narrative features such as these are useful in attracting the attention of an audience amidst a vast universe of online information.
Candrea, Adina Nicoleta, Eliza Ciobanu, Florin Nechita, Gabriel Brătucu, Ecaterina Coman, Camelia Șchiopu & Mihai Bogdan Alexandrescu
2025. How Do Visitors to Mountain Museums Think? A Cross-Country Perspective on the Sentiments Decoded from TripAdvisor Reviews. Electronics 14:8 ► pp. 1637 ff.
2025. Exploring Rural Discourses: Mobile App Representation of Hongcun, China in Tripadvisor. Tourism Culture & Communication 25:3 ► pp. 363 ff.
de Kerviler, Gwarlann, Catherine Demangeot, Pierre-Yann Dolbec, Bernd Schmitt & Giana M Eckhardt
2025. Why and How Consumers Perform Online Reviewing Differently. Journal of Consumer Research 51:6 ► pp. 1209 ff.
Hsu, Chan-Chia, Yu-Yun Chang & Yun Biao
2025. Evaluative language in Chinese online food discourse: overall distribution, local patterning, and readers’ involvement. Text & Talk 45:4 ► pp. 485 ff.
Jones, Emily Leigh
2025. Communicating organizational culture in the restaurant industry: An exploration of online reviews. Atlantic Journal of Communication► pp. 1 ff.
2025. Google Maps review sub-platform: A narrative view of design, affordances, and user activity. New Media & Society
Zhang, Yi & Luoxiangyu Zhang
2025. Language of Online Consumer Reviews. In Reference Module in Social Sciences,
Cenni, Irene
2024. Sharing travel experiences on TripAdvisor: A genre analysis of negative hotel reviews written in French, Spanish and Italian. Journal of Pragmatics 221 ► pp. 76 ff.
Druker Shitrit, Shirley & Chaim Noy
2024. ‘Come support the locals!’: mediating peripheral spaces on Google maps via user-generated content. Convergence: The International Journal of Research into New Media Technologies 30:6 ► pp. 2233 ff.
Fastrich, Bridgit
2024. (Im)personalization in German and English Negative Online Reviews: Contrasts, Comparisons, and Cognitive Implications. International Journal of Business Communication 61:1 ► pp. 39 ff.
Fastrich, Bridgit
2024. Construal and impersonalization in German and English: Comparing impersonal pronouns in online hotel reviews. Lingua 308 ► pp. 103773 ff.
Gillette, Maris Boyd & Eric Boyd
2024. Mining for tourists in China: a digital ethnography of user-generated content from coal mining heritage parks. Journal of Heritage Tourism 19:1 ► pp. 1 ff.
Gillette, Maris Boyd & Eric Boyd
2025. Mining heritage gone wrong: A study of disappointed tourists at China’s national mine parks. Tourism Recreation Research 50:4 ► pp. 743 ff.
Huang, Mimi
2024. Weaving narrative threads with social psychological processes: Narrative modulations in online consumer reviews of a medical memoir. Language and Literature: International Journal of Stylistics 33:4 ► pp. 245 ff.
Parini, Alejandro
2024. Casting Identities in the Discursive Construction of YouTube “small reviews”. In Evaluating Identities Online, ► pp. 245 ff.
2023. Examining the Accommodation Experience in Historical Buildings with Content Analysis: Amasya Mansions Example. Journal of New Tourism Trends 4:2 ► pp. 28 ff.
Şanlıöz-Özgen, H. Kader & Metin Kozak
2023. Customer experience in five-star hotel businesses: is it an “experience” for customers?. Consumer Behavior in Tourism and Hospitality 18:3 ► pp. 306 ff.
Şanlıöz-Özgen, Hanım Kader & Metin Kozak
2023. Positioning five-star hotels in city destinations: The case of Istanbul, Turkey. Tourism and Hospitality Research 23:2 ► pp. 239 ff.
Buckley-Zistel, Susanne & Timothy Williams
2022. A 5* Destination: the Creation of New Transnational Moral Spaces of Remembrance on TripAdvisor. International Journal of Politics, Culture, and Society 35:2 ► pp. 221 ff.
Candel-Mora, Miguel A.
2022. Fine-tuning machine translation quality-rating scales for new digital genres: The case of user-generated content. ELUA :38 ► pp. 117 ff.
Maestre, María Miró, Marta Vicente, Elena Lloret & Armando Suárez Cueto
2022. Extracting Narrative Patterns in Different Textual Genres: A Multilevel Feature Discourse Analysis. Information 14:1 ► pp. 28 ff.
Trzebiński, Wojciech, Beata Marciniak & Darrell A. Worthy
2022. There is no smoke without fire: How frequency information and the experience attribution make negative online restaurant reviews more harmful. PLOS ONE 17:7 ► pp. e0271357 ff.
2021. Discourse Markers in Italian Digital Context: Expressing Involvement and Reviewers’ Attitude on TripAdvisor. In Analyzing Digital Discourses, ► pp. 77 ff.
2021. Millennial travel vlogs: emergence of a new form of virtual tourism in the post-pandemic era?. Worldwide Hospitality and Tourism Themes 13:5 ► pp. 666 ff.
Ruytenbeek, Nicolas, Marie Verschraegen & Sofie Decock
2021. Exploring the impact of platforms' affordances on the expression of negativity in online hotel reviews. Journal of Pragmatics 186 ► pp. 289 ff.
Vicente, Marta, Maria Miro Maestre, Elena Lloret & Armando Suarez Cueto
2021. Leveraging Machine Learning to Explain the Nature of Written Genres. IEEE Access 9 ► pp. 24705 ff.
ŞANLIÖZ-ÖZGEN, Hanım Kader
2021. Konaklama Deneyimiyle İlgili Çevrimiçi Yorumların İncelenmesi: Anlatı Çözümlemesi Yöntemi. Anatolia: Turizm Araştırmaları Dergisi 32:1 ► pp. 55 ff.
Cenni, Irene, Patrick Goethals & Camilla Vásquez
2020. A cross-linguistic study of metacommunication in online hotel reviews. Intercultural Pragmatics 17:4 ► pp. 445 ff.
Feng, Wei & Wei Ren
2020. Impoliteness in negative online consumer reviews: A cross-language and cross-sector comparison. Intercultural Pragmatics 17:1 ► pp. 1 ff.
Hajibayova, Lala
2020. An investigation of cultural objects in conflict zones through the lens of TripAdvisor reviews: A case of South Caucasus. Journal of Information Science 46:5 ► pp. 710 ff.
Hodsdon, Laura
2020. ‘I expected … something’: imagination, legend, and history in TripAdvisor reviews of Tintagel Castle. Journal of Heritage Tourism 15:4 ► pp. 410 ff.
Hodsdon, Laura
2022. ‘Picture perfect’ landscape stories: normative narratives and authorised discourse. Landscape Research 47:2 ► pp. 271 ff.
Moore, Sarah G. & Katherine C. Lafreniere
2020. How online word‐of‐mouth impacts receivers. Consumer Psychology Review 3:1 ► pp. 34 ff.
Nelson, Velvet
2020. Liminality and difficult heritage in tourism. Tourism Geographies 22:2 ► pp. 298 ff.
Nelson, Velvet
2024. Reconstructing the microbrewery taproom experiencescape through narratives in online travel reviews: A case from Houston, Texas USA. Tourism and Hospitality Research 24:3 ► pp. 349 ff.
Noy, Chaim
2020. Gestures of closure: A small stories approach to museumgoers' texts. Text & Talk 40:6 ► pp. 733 ff.
2019. From “My Manly Husband…” to “… Sitting Down to Take a Pee”: The Construction and Deconstruction of Gender in Amazon Reviews. In Analyzing Digital Discourse, ► pp. 193 ff.
Alexander, Victoria D, Grant Blank & Scott A Hale
2018. Digital traces of distinction? Popular orientation and user-engagement with status hierarchies in TripAdvisor reviews of cultural organizations. New Media & Society 20:11 ► pp. 4218 ff.
Alexander, Victoria D., Grant Blank & Scott A. Hale
2018. TripAdvisor Reviews of London Museums: A New Approach to Understanding Visitors. Museum International 70:1-2 ► pp. 154 ff.
Attar, Dena
2018. A Democracy of Children’s Literature Critics? The Opportunities and Risks of Paying Attention to Open Reviews and Mass Discussion. Children's Literature in Education 49:4 ► pp. 430 ff.
Biber, Douglas & Jesse Egbert
2018. Register Variation Online,
Guerrero Rodríguez, Rafael, Mónica Pérez Sánchez & Ilia Alvarado Sizzo
2018. ¿Qué opinan nuestros turistas? Un análisis temático en TripAdvisor sobre atractivos turísticos de la ciudad de Guanajuato. Dimensiones Turísticas 2:3 ► pp. 91 ff.
Lu, Ying (Tracy), Ze (Wade) Chen & Rob Law
2018. Mapping the progress of social media research in hospitality and tourism management from 2004 to 2014. Journal of Travel & Tourism Marketing 35:2 ► pp. 102 ff.
Teso, E., M. Olmedilla, M.R. Martínez-Torres & S.L. Toral
2018. Application of text mining techniques to the analysis of discourse in eWOM communications from a gender perspective. Technological Forecasting and Social Change 129 ► pp. 131 ff.
Cenni, Irene & Patrick Goethals
2017. Negative hotel reviews on TripAdvisor: A cross-linguistic analysis. Discourse, Context & Media 16 ► pp. 22 ff.
Dunn, Cynthia Dickel
2017. Personal Narratives and Self-Transformation in Postindustrial Societies. Annual Review of Anthropology 46:1 ► pp. 65 ff.
Carter, Perry L.
2016. Where are the enslaved?: TripAdvisor and the narrative landscapes of southern plantation museums. Journal of Heritage Tourism 11:3 ► pp. 235 ff.
Biber, Douglas, Jesse Egbert & Mark Davies
2015. Exploring the composition of the searchable web: a corpus-based taxonomy of web registers. Corpora 10:1 ► pp. 11 ff.
Georgalou, Mariza
2015. Small Stories of the Greek Crisis on Facebook. Social Media + Society 1:2
Vásquez, Camilla
2015. Right now versus back then: Recency and remoteness as discursive resources in online reviews. Discourse, Context & Media 9 ► pp. 5 ff.
2013. An analysis of user‐generated content for hotel experiences. Journal of Hospitality and Tourism Technology 4:3 ► pp. 263 ff.
This list is based on CrossRef data as of 28 november 2025. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers.
Any errors therein should be reported to them.
