Serial arguments in organizations

This research project substantially extends the reach of serial argument theory from its nearly exclusive application to close relationships, into the workplace. Data (N = 364) were gathered on general motivation to engage in a serial argument, specific goals, several tactics, and three outcome measures (resolvability, civility, and organizational climate). Results indicated causal relations from goals and motivations to tactics, and from tactics to outcomes. A structural equation model was successful in fitting the whole system of variables. Results were generally compatible with those found in relational and classroom settings, and help build the case that serial arguing has certain base characteristics that may not change much when settings are quite substantially different.