Article published In: Interaction Studies
Vol. 15:2 (2014) ► pp.343–357
Assessment of interaction quality in mobile robotic telepresence
An elderly perspective
Annica Kristoffersson | Center of Applied Autonomous Sensor Systems, Örebro UniversitySchool of Computer Science and Communication, KTH
Silvia Coradeschi | Center of Applied Autonomous Sensor Systems, Örebro UniversitySchool of Computer Science and Communication, KTH
Amy Loutfi | Center of Applied Autonomous Sensor Systems, Örebro UniversitySchool of Computer Science and Communication, KTH
Published online: 20 August 2014
https://doi.org/10.1075/is.15.2.16kri
https://doi.org/10.1075/is.15.2.16kri
In this paper, we focus on spatial formations when interacting via mobile robotic telepresence (MRP) systems. Previous research has found that those who used a MRP system to make a remote visit (pilot users) tended to use different spatial formations from what is typical in human-human interaction. In this paper, we present the results of a study where a pilot user interacted with ten elderly via a MRP system. Intentional deviations from known accepted spatial formations were made in order to study their effect on interaction quality from the local user perspective. Using a retrospective interviews technique, the elderly commented on the interaction and confirmed the importance of adhering to acceptable spatial configurations. The results show that there is a mismatch between pilot user behaviour and local user preference and that it is important to evaluate a MRP system from two perspectives, the pilot user’s and the local user’s. Keywords: F-formations; Mobile Robotic Telepresence; MRP systems; Quality of Interaction; Retrospective Interview; Spatial Formations; Spatial Configurations
References (14)
Beer, J.M., & Takayama, L. (2011). Mobile remote presence systems for older adults: Acceptance, benefits, and concerns. In
Proceedings of the 6th International Conference on Human-Robot Interaction (HRI’11)
(pp. 19–26).
Hornecker, E. (2005). A design theme for tangible interaction: Embodied facilitation.
Proceedings of the European Conference on Computer Supported Cooperative Work (ECSCW’05)
(pp. 23–43).
Hüttenrauch, H., Topp, E.A., & Eklundh, K.S. (2009). The art of gate-crashing bringing HRI into users’ homes. Interaction Studies, 10(3), 274–297.
Kendon, A. (1990). Spatial organization in social encounters: The F-formation System. In Conducting interaction: Patterns of behavior in focused encounters (pp. 209–238). Cambridge University Press.
Kristoffersson, A., Coradeschi, S., Loutfi, A., & Eklundh, K.S. (2011). An exploratory study of health professionals’ attitudes about robotic telepresence technology. Journal of Technology in Human Services, 291, 263–283.
Kristoffersson, A., Eklundh, K.S., & Loutfi, A. (2013). Measuring the quality of interaction in mobile robotic telepresence a pilot’s perspective. International Journal of Social Robotics, 51, 89–101.
Kuzuoka, H., Suzuki, Y., Yamashita, J., & Yamazaki, K. (2010). Reconfiguring spatial formation arrangement by robot body orientation. In
Proceedings of the 5th International Conference on Human-Robot Interaction (HRI’10)
(pp. 285–292).
Lee, M.K., & Takayama, L. (2011). “Now, I have a body”: Uses and social norms for mobile remote presence in the workplace. In
Proceedings of the 29th Annual CHI Conference on Human Factors in Computing Systems (CHI’11)
(pp. 33–42).
Marshall, P., Rogers, Y., & Pantidi, N. (2011). Using F-formations to analyse spatial patterns of interaction in physical environments. In
Proceedings of ACM CSCW’11 Conference on Computer-Supported Cooperative Work
(pp. 445–454).
Michaud, F., Boissy, P., Labonté, D., Corriveau, H., Grant, A., & Lauria, M. (2007). Telepresence robot for home care assistance. In
Proceedings of AAAI Spring Symposium on Multidisciplinary Collaboration for Socially Assistive Robotics’07
(pp. 50–55).
Shi, C., Shimada, M., Kanda, T., Ishiguro, H., & Hagita, N. (2011). Spatial formation model for initiating conversation. In
Proceedings of Robotics: Science and Systems
.
Cited by (14)
Cited by 14 other publications
Khaksar, Weria, Diana Saplacan Lindblom, Lee Andrew Bygrave & Jim Torresen
Yeo, Yumie, Ying Lau, Wen Wei Ang, Qiao Fen Wong, Hon Lon Tam, Wen Liang Loh, Sai Ho Wong & Siew Tiang Lau
Isabet, Baptiste, Anne-Sophie Rigaud, Wanji Li & Maribel Pino
Isabet, Baptiste, Maribel Pino, Manon Lewis, Samuel Benveniste & Anne-Sophie Rigaud
Saplacan, Diana, Weria Khaksar & Jim Torresen
Ha, Van Kha Ly, Rifai Chai & Hung T. Nguyen
Radmard, Sina, AJung Moon & Elizabeth A. Croft
Choi, Mina, Rachel Kornfield, Leila Takayama & Bilge Mutlu
Hiyama, Atsushi, Akihiro Kosugi, Kentarou Fukuda, Masatomo Kobayashi & Michitaka Hirose
Mitzner, Tracy L, Rachel Stuck, Jordan Q Hartley, Jenay M Beer & Wendy A Rogers
Herring, Susan C., Susan R. Fussell, Annica Kristoffersson, Bilge Mutlu, Carman Neustaedter & Katherine Tsui
Kaptelinin, Victor
Orlandini, Andrea, Annica Kristoffersson, Lena Almquist, Patrik Björkman, Amedeo Cesta, Gabriella Cortellessa, Cipriano Galindo, Javier Gonzalez-Jimenez, Kalle Gustafsson, Andrey Kiselev, Amy Loutfi, Francisco Melendez, Malin Nilsson, Lasse Odens Hedman, Eleni Odontidou, Jose-Raul Ruiz-Sarmiento, Mårten Scherlund, Lorenza Tiberio, Stephen von Rump & Silvia Coradeschi
This list is based on CrossRef data as of 16 march 2026. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers. Any errors therein should be reported to them.