Article published In: (Im)politeness and Moral Order in Online Interactions:
Edited by Chaoqun Xie
[Internet Pragmatics 1:2] 2018
► pp. 242–271
Exploring the moral compass
Denunciations in a Facebook carpool group
Published online: 10 January 2019
https://doi.org/10.1075/ip.00012.mar
https://doi.org/10.1075/ip.00012.mar
Abstract
With the advent of the internet and social media, car and vanpooling have become easily available alternatives to public transport
in many parts of the world. This paper draws on publicly available data from a Facebook car and vanpooling group used by Slovenian
cross-border commuters to make their journeys to and from Austria more economically sustainable. It examines public displays of
moral indignation following allegations of malpractice by relatively new members whose whole purpose in joining the group was to
earn a living from driving vans across borders. Vanpool users collaboratively denounce van service providers for transgressing
some of the social responsibilities that ought to bind members of the group together and for their lack of accountability. The
accusations which entail exaggerations, complaints, insults and threats, among other hostile verbal attacks, convey moral
indignation and are similarly resisted and challenged by the drivers. They offer a window into conflicting behavioural
expectations at a time of socioeconomic change and transition. The alleged lack of van providers’ accountability which, in turn,
informs the van users’ displays of moral indignation is indicative of the moral relativism that emerges as a result of the
relocalisation and, the nature of a contemporary global practice at a time when changes in social life are underway. The primacy
of the economic return that car and vanpooling offers service providers and cross-commuters with is oriented to by the former as
outstripping the social responsibilities typically related to the provision of the regulated services, and by the latter, as
morally unjustifiable despite acknowledging its economic value.
Keywords: (im)politeness, moral indignation, social media, relocalisation
Article outline
- 1.Introduction
- 2.Previous studies on conflict in online settings
- 3.Background and methodology
- 4.Analysis and discussion
- Example 1a
- Example 1b (continuation of 1a)
- Excerpt 2a
- Excerpt 2b (continuation of 2a)
- 5.Concluding remarks
- Notes
References
References (50)
Androutsopoulos, Jannis. 2014. “Moments of sharing: Entextualization and linguistic repertoires in social networking.” Journal of Pragmatics 731: 4–18.
Berger, Roni. 1996. “Group work with adolescent immigrants.” Journal of Child and Adolescent Group Theory 6(4): 169–179.
Bizovičar, Milka. 2016. “Top delodajalci: Pri največjih je pogodb o zaposlitvi manj.” [Top employers: The biggest companies are hiring fewer workers]. Delo, Monday, 6 June 2016. [URL] (accessed 30 October 2017).
Boltanski, Luc. 2011. On Critique: A Sociology of Emancipation (trans. by Gregory Elliott). Cambridge: Polity Press.
Boot, Nuria, and Guntram Wolff. 2015. “Cross-border commuters and trips: the relevance of Schengen.” [URL] (accessed 15 November 2017).
Bou-Franch, Patricia, and Pilar Garcés-Conejos Blitvich. 2014. “Conflict management in massive polylogues: A case study from YouTube.” Journal of Pragmatics 731: 19–36.
boyd, danah. 2010. “Social network sites as networked public: Affordances, dynamics and implications.” In Networked Self: Identity, Community and Culture on Social Network Sites, ed. by Zizi Papacharissi, 39–58. Abingdon: Routledge.
Brody, Nicholas, and Vangelisti, Anita L. 2016. “Bystander intervention in cyberbullying.” Communication Monographs 83(1): 94–119.
Bruxelles, Sylvie, and Catherine Kerbrat-Orecchioni. 2004. “Coalitions in polylogues.” Journal of Pragmatics 361: 75–113.
Cetinski, Andrej. 2013. “Zakaj kriza v Sloveniji ne pojenjuje.” Dnevnik, published on 1 June 2013. [URL].
Champoux, Valerie, Julia Dugree, and Lauren McGlynn. 2012. “Corporate Facebook pages: when ‘fans’ attack.” Journal of Business Strategy 22(2): 22–30.
Charles, Kerwin K., and Patrick Kline. 2001. “Love thy neighbor? – Carpooling, relational costs, and the production of social capital.” Working Paper. [URL].
Christiaens, Jan. 2014. “Car use and ownership in Vienna declines, public transport benefits (Austria).” Eltis: The urban mobility observatory. [URL].
Culpeper, Jonathan. 2011. Impoliteness: Using Language to Cause Offence. Cambridge: Cambridge University Press.
Danesi, Marcel. 2016. The Semiotics of Emoji: The Rise of Visual Language in the Age of the Internet. London: Bloomsbury.
Dayter, Daria, and Sofia Rüdiger. 2014. “‘Speak your mind, but watch your mouth’: Complaints in CouchSurfing references.” In Face Work and Social Media, ed. by Kristina Bedijs, Gudrun Held, and Christiane Maaß, 193–212. Münster: LIT Verlag GmbH.
Desivilya, Helena. S., and Dana Yagil. 2005. “The role of emotions in conflict management: The case of work teams.” International Journal of Conflict Management 16(1): 55–69.
Dynel, Marta. 2012. “Swearing methodologically: The impoliteness of expletives in anonymous commentaries on YouTube.” Journal of English Studies 101: 25–50.
Edwards, Derek. 2005. “Moaning, whinging and laughing: the subjective side of complaints.” Discourse Studies 7 (1): 5–29.
Garfinkel, Harold. 1956. “Conditions of successful degradation ceremonies.” American Journal of Sociology 61(5): 420–424.
Georgakopoulou, Alexandra. 2004. “To tell or not to tell? Email stories between on- and offline interactions.” Language@Internet 11, article 1.
Goffman, Erving. 1967. Interaction Ritual: Essays on Face-to-Face Behavior. Garden City, N. Y.: Doubleday.
Haugh, Michael, and Valeria Sinkeviciute. 2018. “Accusations and interpersonal conflict in televised multi-party interactions amongst speakers of (Argentinian and Peninsular) Spanish.” Journal of Language Aggression and Conflict 6(2): 246–268.
Hernández-López, Maria de la O. 2019. “What makes a positive experience? Offline/online communication and rapport enhancement in Airbnb positive reviews.” Pragmatics & Society 101(2).
Herring, Susan. C. 2008. “Virtual community.” In Encyclopaedia of Qualitative Research Methods, ed. by Lisa M. Given, 920–921. London: Sage.
Janicki, Karol. 2017. “What is conflict? What is aggression? Are these challenging questions?” Journal of Language Aggression and Conflict 5(1): 156–166.
Kádár, Dániel Z. 2017. Politeness, Impoliteness and Ritual: Maintaining the Moral Order in Interpersonal Interaction. Cambridge: Cambridge University Press.
Kádár, Dániel Z., and Rosina Márquez Reiter. 2015. “(Im)politeness and (im)morality: Insights from intervention.” Journal of Politeness Research 11(2): 239–260.
Langlotz, Andreas, and Miriam Locher. 2012. “Ways of communicating emotional stance in online disagreements.” Journal of Pragmatics 44(12): 1591–1606.
Márquez Reiter, Rosina. 2005. “Complaint calls to a caregiver service company: The case of desahogo.” Intercultural Pragmatics 2(4): 481–514.
. 2009. “How to get rid of a telemarketing agent? Facework strategies in an intercultural service call.” In Face, Communication and Social Interaction, ed. by Francesca Bargiela-Chiappini, and Michael Haugh, 55–77. London: Equinox.
Márquez Reiter, Rosina, and Michael Haugh. 2018. “Denunciation, blame and the moral turn in public life.” Discourse, Context & Media.
Márquez Reiter, Rosina, Sara Orthaber, and Dániel. Z. Kádár. 2015. “Disattending customer dissatisfaction on Facebook: A case study of a Slovenian public transport company.” In International Management and Intercultural Communication: A Collection of Case Studies, ed. by Elizabeth Christopher, 108–127. Basingstoke: Palgrave Macmillan.
Meredith, Joanne. 2014. “Chatting online: Comparing spoken and online written interaction between friends.” PhD dissertation, Loughborough University.
Orthaber, Sara. 2017. “(Im)politeness at a Slovenian call centre.” PhD dissertation, University of Surrey. [URL].
Orthaber, Sara, and Rosina Márquez Reiter. 2011. “‘Talk to the hand’. Complaints to a public transport company.” Journal of Pragmatics 43(15): 3860–3876.
. 2016. “When routine calls for information become interpersonally sensitive.” Pragmatics & Society 7(4): 639–664.
Sparks, Beverly A., and Victoria Browning. 2010. “Complaining in cyberspace: The motives and forms of hotel guests’ complaints online.” Journal of Hospitality Marketing & Management 19(7): 797–818.
Spencer-Oatey, Helen (ed.). 2000. Culturally Speaking: Managing Rapport Through Talk Across Cultures (1st edn.) London: Continuum.
(ed.). 2008. Culturally Speaking: Culture, Communication and Politeness Theory (2nd edn.) London: Continuum.
Trosborg, Anna. 1995. Interlanguage Pragmatics: Requests, Complaints and Apologies. Berlin: Mouton de Gruyter.
Vásquez, Camila. 2011. “Complaints online: The case of TripAdvisor.” Journal of Pragmatics 43(6): 1707–1717.
. 2014. “‘Usually not one to complain but…’: Constructing identities in user-generated online reviews.” In The Language of Social Media: Identity and Community on the Internet ed. by Phillip Seargeant, and Caroline Tagg, 65–90. Basingstoke: Palgrave Macmillan.
. 2016. “Intertextuality and authorized transgression in parodies of online consumer reviews.” Language@internet 131, article 6. [URL].
Cited by (18)
Cited by 18 other publications
Brown, Lucien & Soyeon Kim
Ran, Yongping & Jiabei Hu
2025. How public discourse functions to restore moral orders. Pragmatics. Quarterly Publication of the International Pragmatics Association (IPrA)
Sinkeviciute, Valeria
Xie, Chaoqun & Ying Tong
Haugh, Michael
Haugh, Michael, Dániel Z. Kádár & Rosina Márquez Reiter
Orthaber, Sara & Rosina Márquez Reiter
Rodriguez, Andrea
Blitvich, Pilar Garcés-Conejos & Dániel Z. Kádár
Ran, Yongping, Linsen Zhao & Dániel Z. Kádár
2020. The rite of reintegrative shaming in Chinese public dispute mediation. Pragmatics. Quarterly Publication of the International Pragmatics Association (IPrA) 30:1 ► pp. 40 ff.
Xie and, Chaoqun & Wenwen Geng
Kim, Ariel & Lucien Brown
Orthaber, Sara
Orthaber, Sara
Orthaber, Sara
Orthaber, Sara
This list is based on CrossRef data as of 12 march 2026. Please note that it may not be complete. Sources presented here have been supplied by the respective publishers. Any errors therein should be reported to them.
