E. Friginal. The Language of Outsourced Call Centers: A Corpusbased Study of Cross-cultural Interaction. Amsterdam/Philadelphia: John Benjamins, 2009. xxii + 319 pp.

Reviewed by

Shelley Staples | Northern Arizona University

Published online: 29 October 2010

https://doi.org/10.1075/ijcl.15.4.05sta

References (7)

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Friginal, E. 2007. “Outsourced call centers and English in the Philippines”. World Englishes, 26 (3), 331–345.

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E. Friginal. The Language of Outsourced Call Centers: A Corpusbased Study of Cross-cultural Interaction. Amsterdam/Philadelphia: John Benjamins, 2009. xxii + 319 pp.

E. Friginal. The Language of Outsourced Call Centers: A Corpusbased Study of Cross-cultural Interaction. Amsterdam/Philadelphia: John Benjamins, 2009. xxii + 319 pp.