Article published In: Information Design Journal
Vol. 29:3 (2024) ► pp.204–222
User interface, usability, and user experience
A bibliometric mapping for previous research and future research insight
Published online: 26 May 2025
https://doi.org/10.1075/idj.24006.mus
https://doi.org/10.1075/idj.24006.mus
Abstract
User Interface (UI) design and User Experience (UX) design are
essential for the creation of digital products such as web and application
designs (Digital Product Design), as they influence user interaction and
engagement. UX and UI contribute primarily to aesthetics and visual
communication, whereas interactive disciplines focus on usability,
interactivity, and user experience. There has been considerable interest in user
experience among researchers, which is largely due to the ever-increasing use of
the internet in both domestic and industrial contexts. The fields of user
interfaces (UIs) and user experience (UX) in particular, have received
substantial attention. This is because both UI and UX contribute to an effective
interactive visual design and are key to the success of any electronic product.
The current study presents an overview of research into UX and UI over the last
three decades (from 1990 to 2023). A total of 1,902 publications from this
period were identified from the Scopus database. These publications were
visualized and analyzed using VOSviewer and Microsoft Excel, enabling the most
up to date research on UX to be brought to light. The results from this study
provide an assessment of the current developments in UX and UI, as well as
directions for future research on a number of aspects of digital product
design.
Keywords: usability, user experience, website, product design, user interface, interactive, bibliometrics, UX, UI
Article outline
- 1.Introduction
- 2.Literature review
- 3.Method
- 3.1Data source
- 3.2Bibliometric mapping
- 4.Data analysis
- 4.1Keyword analysis
- 4.2Time frame analysis
- 4.2.1General time frame analysis by year (1990–2023)
- 4.2.2Time frame analysis categorized by year
- 4.3Subject area analysis
- 4.4Document type analysis
- 4.5Authority analysis
- 4.5.1Analysis of co-authorship by country
- 4.5.2Analysis of co-authorship by organization
- 4.5.3Analysis of co-authorship by individual authors
- 4.6Citation analysis (most-cited articles from 1990 to 2023)
- 5.Discussion
- 6.Conclusion
References
References (38)
Agarwal, A., & Meyer, A. (2009). Beyond
usability: Evaluating emotional response as an integral part of the user
experience. CHI ’09 Extended Abstracts on
Human Factors in Computing
Systems, 2919–2930.
Baroudi, M., Alia, M., & Marashdih, A. W. (2020). Evaluation
of accessibility and usability of higher education institutions’ websites of
Jordan. International Conference on
Information and Communication Systems
(ICICS), 111, 125–130.
Berni, A., & Borgianni, Y. (2021). Making
Order in user Experience Research to support its application in design and
beyond. Applied
Sciences, 11(15), 6981.
Bhimani, H., Mention, A.-L., & Barlatier, P.-J. (2019). Social
media and innovation: A systematic literature review and future research
directions. Technological Forecasting and
Social
Change, 1441, 251–269.
Bowman, D. A., Kruijff, E., LaViola, J. J., & Poupyrev, I. (2001). An
introduction to 3-D user interface
design. Presence: Teleoperators and Virtual
Environments, 10(1), 96–108.
Boyd, K., Bond, R., Vertesi, A., Dogan, H., & Magee, J. (2019). How
People judge the usability of a desktop graphic user interface at different
time points: Is there evidence for memory decay, recall bias or temporal
bias?. Interacting with
Computers, 31(2), 221–230.
Cobo, M. J., López-Herrera, A., Herrera-Viedma, E., & Herrera, F. (2011). Science
mapping software tools: Review, analysis, and cooperative study among
tools. Journal of the American Society for
Information Science and
Technology, 62(7), 1382–1402.
Donthu, N., Kumar, S., Mukherjee, D., Pandey, N., & Lim, W. M. (2021). How
to conduct a bibliometric analysis: An overview and
guidelines. Journal of Business
Research, 1331, 285–296.
El-Ouahi, J. (2024). Research
funding in the Middle East and North Africa: Analyses of acknowledgments in
scientific publications indexed in the Web of Science
(2008–2021). Scientometrics, 129(6), 2933–2968.
Geng, D., Feng, Y., & Zhu, Q. (2020). Sustainable
design for users: A literature review and bibliometric
analysis. Environmental Science and Pollution
Research, 271, 29824–29836.
Hartmann, J., Sutcliffe, A., & Angeli, A. D. (2007). Investigating
attractiveness in web user
interfaces. Proceedings of the SIGCHI
Conference on Human Factors in Computing Systems.
Hasan, L., & Abuelrub, E. (2022). Common
usability problems on educational
websites. International Journal of
Communications, 161, 22–27.
Hasan, L. (2013). Heuristic
evaluation of three Jordanian university
websites. Informatics in
Education, 12(2), 231–251.
Hassenzahl, M., & Tractinsky, N. (2006). User
experience — A research agenda. Behaviour and
Information
Technology, 25(2), 91–97.
Hassan, H. M., & Galal-Edeen, G. H. (2017). From
usability to user experience. 2017
International Conference on Intelligent Informatics and Biomedical Sciences
(ICIIBMS), 216–222.
International Organization for Standardization. (2010). Ergonomics of human-system interaction — Part 210: Human-centred design for interactive systems (ISO 9241–210:2010). [URL]
. (2001). Software engineering — Product quality — Part 1: Quality model (ISO/IEC 9126–1:2001). [URL]
Kujala, S., Roto, V., Väänänen, K., Karapanos, E., & Sinnelä, A. (2011). UX
curve: A method for evaluating long-term user
experience. Interacting with
Computers, 23(5), 473–483.
Kumar, S. (2015). Co-authorship
networks: A review of the literature. Aslib
Journal of Information
Management, 67(1), 55–73.
Leung, X. Y., Sun, J., & Bai, B. (2017). Bibliometrics
of social media research: A co-citation and co-word
analysis. International Journal of
Hospitality
Management, 661, 35–45.
Li, Y., Sun, J., Tang, C., & Shum, H. (2004). Lazy snapping. ACM Transactions on Graphics, 23(3), 303-308.
Lin, C. J. & Hsieh, T. (2016). Exploring
the design criteria of website interfaces for
gender. International Journal of Industrial
Ergonomics, 531, 306–311.
Luther, L., Tiberius, V., & Brem, A. (2020). User
experience (UX) in business, management, and psychology: A bibliometric
mapping of the current state of
research. Multimedia Technologies and
Interaction
Journal, 4(2), 18.
Mackinlay, J. (1988). Applying
a theory of graphical presentation to the graphic design of user
interfaces. Proceedings of the 1st Annual ACM
SIGGRAPH Symposium on User Interface
Software, 179–189.
Mustafa, O., & Lengyel, P. (2022). Circular
economy: A bibliometric mapping. Journal of
Agricultural
Informatics, 13(1).
Quemener, J., Miotti, L., & Maddi, A. (2024). Technological
impact of funded research: A case study of non-patent
references. Quantitative Science
Studies, 5(1), 170–186.
Saka, A., & Igami, M. (2007). Mapping
modern science using co-citation
analysis. 2007 11th International Conference
Information Visualization (IV
’07), 453–458.
Skute, I., Zalewska-Kurek, K., Hatak, I., & De Weerd-Nederhof, P. (2017). Mapping
the field: A bibliometric analysis of the literature on university–industry
collaborations. The Journal of Technology
Transfer, 44(3), 916–947.
Smith, T., Vogel, D. R., & Nunamaker, J. F. (1991). The impact of guidance and online help features on user interface usability. In Proceedings of the Twenty-Fourth Annual Hawaii International Conference on System Sciences (Vol. 31, pp. 477–488). IEEE.
Sonderegger, A., & Sauer, J. (2010). The
influence of design aesthetics in usability testing: Effects on user
performance and perceived usability. Applied
Ergonomics, 411, 403–410.
Sridevi, S. (2014). User
interface design. International Journal of
Computer Science and Information Technology
Research, 2(2), 415–426.
Tan, H., Sun, J., Wenjia, W., & Zhu, C. (2021). User
Experience & Usability of Driving: A Bibliometric Analysis of
2000–2019. International Journal of
Human–Computer
Interaction, 37(4), 297–307.
Turumugon, P., & Baharum, A. (2018). Identifying
a user interface web design standard for higher learning institutions using
Kansei engineering. Indonesian Journal of
Electrical Engineering and Computer
Science, 11(1), 90–97.
Ugras, T., Gülseçen, S., Çubukçu, C., İli Erdoğmuş, İ., Gashi, V., Bedir, M. (2016). Research
Trends in Web Site Usability: A Systematic
Review. In: Marcus (ED.), Design,
User Experience, and Usability: Design Thinking and Methods. DUXU 2016.
Lecture Notes in Computer Science, vol
9746. Springer, Cham.
Van Eck, N. J., & Waltman, L. (2017). Citation-based
clustering of publications using CitNetExplorer and
VOSviewer. Scientometrics, 111(2), 1053–1070.
Vardi, M. Y. (2009). Conferences
vs. journals in computing
research. Communications of the
ACM, 52(5), 5.
