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Article published In: Information Design Journal
Vol. 28:3 (2023) ► pp.231–274

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Testing the effectiveness of a supportive digital information tool for patients recovering from bowel surgery, their surgeons and nurses

ORCiD logo with link | University of Leeds
ORCiD logo with link | University of Leeds
 | University of Leeds
ORCiD logo with link | University of Leeds
ORCiD logo with link | University of Leeds
Published online: 12 January 2024
DOI logo with link
https://doi.org/10.1075/idj.23002.lon
Abstract
Colorectal surgery is a common procedure for bowel cancer, with communication of information playing a key role in patient surgery preparation and recovery. Previous research has shown that surgery e-health tools are effective in many medical contexts. With this in mind, an interactive app was developed using an iterative user-centred design and research process and a multi-methods approach. The aim was to enhance communication between patients and medical staff and empower patients throughout their recovery. Results showed the superiority of a mobile app in communicating information when compared to a printed booklet, and to a tablet app variant.
Article outline
  • 1.Introduction
    • 1.1Background
    • 1.2Problem identification
    • 1.3E-health tool
    • 1.4Objectives
  • 2.Methodology at a glance
  • 3.Design problem and user needs
    • 3.1User needs
      • 3.1.1Online questionnaire with patients
      • 3.1.2Interview with surgeon
    • 3.2Design problems
      • 3.2.1Literature review
      • 3.2.2Visual survey
      • 3.2.3Co-design with stakeholders
        • 3.2.3.1Co-design: Activity 1
        • 3.2.3.2Co-design: Activity 2
  • 4.Design development
    • 4.1Initial prototype development
    • 4.2Iterative process
      • 4.2.1Iteration 1 – Usability testing 1 (general public)
      • 4.2.2Iteration 2 – Feedback 1 (Information designer and researcher)
      • 4.2.3Iteration 3 – Feedback 2 (Digital and interactive designer)
      • 4.2.4Iteration 4 – Usability testing 2 (medical stakeholders)
    • 4.3Final design output
    • 4.4Additional outputs
    • 4.5Lessons learned
  • 5.Evaluation and validation
    • 5.1Participants
    • 5.2Quantitative results
      • 5.2.1One-way ANOVA results
    • 5.3Qualitative results
      • 5.3.1Visual evaluation
      • 5.3.2Interactive evaluation
      • 5.3.3Interview results
  • 6.Discussion/Conclusion
  • 7.Limitations and future research
  • References
References (102)
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