Article published In: Information Design Journal
Vol. 20:2 (2013) ► pp.148–160
Ergonomic design intervention at an Interactive Voice Response (IVR) system in a developing country
Published online: 21 February 2014
https://doi.org/10.1075/idj.20.2.05muk
https://doi.org/10.1075/idj.20.2.05muk
