In:Information and Document Design: Varieties on Recent Research
Edited by Saul Carliner, Jan Piet Verckens and Cathy de Waele
[Document Design Companion Series 7] 2006
► pp. 231–250
Between customer and computer
Discursive effects of the use of computers in telephone complaints
Published online: 3 May 2006
https://doi.org/10.1075/ddcs.7.16sch
https://doi.org/10.1075/ddcs.7.16sch
