The Pragmatics of Crisis

Special issue of Document Design 2:3 (2000/01)

Editors

Geert Jacobs | UFSIA, University of Antwerp

Luuk Van Waes | UFSIA, University of Antwerp

Links up the field of discourse practices in and around the workplace with the notion of crisis in organizations, analyzing issues such as Y2K risk communication, product recall advertising and interaction with and within emergency rescue centers.

[Document Design, 2:3] 2001. 94 pp.

Publishing status: Available
Published online on 2 November 2001

https://doi.org/10.1075/dd.2.3

Table of Contents

Articles
Special Issue: The Pragmatics of Crises: Introduction	223–224
What’s in a crisis? A critical look at the field of crisis communication Geert Jacobs	225–235
Current views on risk communication and their implications for crisis and reputation management Jan M. Gutteling	236–246
Technology in crisis management systems - Ideas and effects Bjorn Johansson, Henrik Artman and Yvonne Waern	247–257
Consumers iews on text characteristics of product recall notices Marinel Gerritsen, Frank van Meurs and Wendy Diepstraten	258–271
The influence of politeness on the perception of product recall notices Luuk Van Waes and Carel van Wijk	272–279
Restoring reputation with direct mail: Persuasive effects of blaming either individuals or organisations Carel van Wijk	280–292
Problems in the field: A crisis means bad news, but the reverse doesn’ hold Joep Jaspers and Daniël Janssen	293–294
new media Thea M. van der Geest	295–300
Research watch	301–312
Book review Catherine C. Nickerson	313–315

Subjects and metadata

The Pragmatics of Crisis

Special issue of Document Design 2:3 (2000/01)

Linguistics

Main BIC Subject

Main BISAC Subject