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In:Identity Struggles: Evidence from workplaces around the world
Edited by Dorien Van De Mieroop and Stephanie Schnurr
[Discourse Approaches to Politics, Society and Culture 69] 2017
► pp. vii–x

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Published online: 26 April 2017

https://doi.org/10.1075/dapsac.69.toc

Contents

Acknowledgements XI

1.Introduction: A kaleidoscopic view of identity struggles at work 1

Stephanie Schnurr

Dorien Van De Mieroop

Part I. Struggling to construct professional competence

2.Coping with uncertainty: Gender and leadership identities in UK corporate life 21

Judith Baxter

3.Constructing a “competent” meeting chair: A study of the discourse of meeting chairing in a Hong Kong workplace 39

Angela Chan

4.Juggling “I”s and “we”s with “he”s and “she”s: Negotiating novice professional identities in stories of teamwork told in New Zealand job interviews 57

Sophie Reissner-Roubicek

5.Epistemic “struggles”: When nurses’ expert identity is challenged by “knowledgeable” clients 79

Olga Zayts

Stephanie Schnurr

6.Who’s the expert? Negotiating competence and authority in guided tours 95

Elwys De Stefani

Lorenza Mondada

Part II. Struggling to (de-)construct in-group membership

7.‘You’re a proper tradesman mate’. Identity struggles and workplace transitions in New Zealand 127

Janet Holmes

Meredith Marra

8.Indian women at work: Struggling between visibility and invisibility 147

Abha Chatterjee

Dorien Van De Mieroop

9.The dynamics of identity struggle in interdisciplinary meetings in Higher Education 165

Seongsook Choi

Keith Richards

10.Laughables as a resource for foregrounding shared knowledge and shared identities in intercultural interactions in Scandinavia 185

Louise Tranekjr

11.Workplace conflicts as (re)source for analysing identity struggles in stories told in interviews 207

Marlene Miglbauer

12.Identities on a learning curve. Female migrant narratives and the construction of identities of (non)participation in Communities of Practice. 225

Jonathan Clifton

Dorien Van De Mieroop

Part III. Struggling to combine (sometimes competing) expectations

13.Managing patients’ expectations in telephone complaints in Scotland 243

Bethan Benwell

May McCreaddie

14.Identity work in nurse-client interactions in selected community hospitals in Kenya 263

Benson Oduor Ojwang

15.‘Even if there were procedures, we will be acting at our own discretion…’. General practitioners’ struggle about identity 281

Agnieszka Sowinska

16.A kind of work: Narratives from Canadian indigenous women 299

Maria I. Medved

Jens Brockmeier

17.Adapting self for private and public audiences: The enactment of leadership identity by New Zealand rugby coaches in huddles and interviews 317

Kieran A. File

Nick Wilson

18.“I speak French=eh”: Multilingualism and professional identity struggles in Luxembourg 335

Anne Franziskus

Part IV. Struggling to define identity boundaries

19.The discursive accomplishment of identity during veterinary medical consultations in the UK 355

Robin Burrow

20.Embracing a new professional identity: The case of social work in Botswana 371

Unity Nkateng

Sue Wharton

21.Identity and space: Discourse perspectives 387

Gerlinde Mautner

22.Household workers’ use of directives to negotiate their professional identity in Lima, Peru 407

Susana de los Heros

23.‘We’re only here to help’: Identity struggles in foreign domestic helper narratives 427

Hans Ladegaard

24.Epilogue: Identity struggles as a reflection of knowledge, competing norms, and attempts for social change 445

Dorien Van De Mieroop

Stephanie Schnur

Index 455