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In:Identity Struggles: Evidence from workplaces around the world
Edited by Dorien Van De Mieroop and Stephanie Schnurr
[Discourse Approaches to Politics, Society and Culture 69] 2017
► pp. 455–457

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Index

Published online: 26 April 2017
DOI logo with link
https://doi.org/10.1075/dapsac.69.index
A
  • accountability 67, 376, 382–383
  • address system 411, 413
  • affiliation 110, 186, 192–193, 247–248, 253–256
  • agency 67–68, 228–229, 232–233, 374, 414, 441, 451
  • animals 115–119, 355–368
  • apprentice 130–133, 140–142
  • assertiveness 263–264
  • audience design330
  • balance 6–7, 80, 173–174, 273, 278, 290, 304, 307–308, 310, 314, 449
    • balanced negatives319see also epistemic (im)balancegender (im)balance
  • bilingualism 376, 378, 381 ; see also multilingualism
  • biology 168–173, 176–178, 181
  • Botswana 371–385
  • boundaries
    • boundary crossing 128, 140
    • group boundaries 188, 199, 208, 226, 228–229
    • organizational boundaries 200–201, 393, 396
    • professional boundaries 7–8, 52, 128, 139–141, 300, 304–306, 358
  • builder 130–134
  • business meetings 42, 51
  • Canada 301–303, 312
  • Cantonese 41–42, 82
  • challenge 3–4, 6–7, 21–22, 40–41, 50, 58, 81, 98, 120–121, 132, 149–151, 168–171, 308, 335–337, 379, 410–411, 451–452
  • clients
    • client communities373
    • client rights273
    • client satisfaction 263–265 ; see also interaction with clients
  • coaching discourse319
  • co-construction 61, 74, 83, 139–140, 277, 359, 433
  • colonialism 299–301, 307, 312–313
  • co-membership 58, 185–187, 189, 193, 198–201
  • common sense laughable 185–186, 189–193, 199–201
  • community 169, 233, 270, 303–314
    • community development372
    • community of followers 330–331
    • Community of Practice 1, 4, 12, 24, 39–40, 92, 131–132, 134, 187, 225–227, 330–331, 337, 448 ; see also client communities
  • competency framework 59–60
  • complaints 243–259, 263–265, 348
    • complainer/s 243–244, 247–248, 258–259
  • conflict 74, 160, 166, 207–209, 219–220, 243–244, 252–254, 267–268, 273–275, 278, 395, 407
  • content analysis375
  • contextual constraints 127–128
  • conventional indirectness412
  • conversation analysis 12, 15, 42, 80, 95–97, 121, 165, 188, 244, 246, 355–356, 358, 368
  • directives 132, 319, 324, 328, 407–408, 410–412, 414, 419, 421–422
  • discipline 165–167, 169, 181
  • discrimination 207–208, 234, 273, 439, 448
  • discursive strategies 21, 34, 73, 284
  • disempowerment 232–233, 238 ; see also empowermentpower
  • domestic helper 427–428, 437 ; see also household worker
  • double voicing22
  • drys 165, 168, 173–181 ; see also wets
  • emotions 6, 210, 245, 281–291, 295–296, 325
    • emotionally intelligent24
    • emotional disengagement290
  • emplaced 388, 402
  • employers 60–61, 142, 193, 272, 409–412, 428–429 ; see also graduate employers
  • empowerment 59, 234, 236, 300, 307, 314 ; see also disempowermentpower
  • epistemics 80, 97, 166–168, 188–189, 193
    • epistemic authority 81–82, 92, 98, 121, 180, 248, 358
    • epistemic (im)balance 91–92
    • epistemic status/stance 80–81, 90–92, 97–99, 121, 173, 177, 193, 375–377
    • epistemic struggle 79, 89–90
  • ethnomethodology 188, 246
  • evaluation 169–170, 186, 213, 218, 283
    • evaluation phase 160, 210, 231 ; see also IRE sequence
  • exclusion 157, 188, 201, 227, 229, 239, 273, 447–448
  • expectations 1–2, 5–7, 21, 51, 57–58, 81, 131, 186, 199, 243–244, 281–282, 322, 336, 348–349, 382–383, 407
  • expertise power 408, 414, 421–422 ; see also power
  • Extreme Case Formulations 86, 154, 250, 256 ; see also formulations
  • face
    • face damage278
    • face threats 258, 328, 344, 417, 435
    • face-threatening acts 266–267
    • face work 41, 267, 278
  • feminist poststructuralist discourse analysis 21–22
  • First Nation 299–304, 312
  • focus groups 220, 283
  • formulations 244, 246–247 ; see also Extreme Case Formulations
  • frames410
  • France 96, 229, 338
  • gate-keeping 57, 127, 201
  • gender 21–24, 147–150, 207–208, 211–214, 233–239, 265, 273, 299–300, 307–309, 391, 410–412
    • gender (im)balance 148, 300, 304
  • General Practitioners (GPs) 281, 283, 294
  • graduate employers57see also employers
  • group membership 4–5, 186, 208, 218–219, 410
  • guided tours 95–96, 98
  • healthcare 80–81, 91, 244, 248, 258, 265–266, 283, 295, 305, 357
  • Hong Kong 40–41, 79, 427–429
    • Hong Kong Chinese 41, 79
  • household worker 408–410, 422 ; see also domestic helper
  • humour 71, 131–132, 187–188, 214–216
  • identity
    • collective identities 215, 281, 303
    • enforced identity427
    • ethnic identity 187, 214, 337
    • expert identity 79, 81
    • gender identity 153, 187, 213, 239, 309
    • (inter)disciplinary identity 165–167, 173, 180
    • professional identity 1–8, 22, 40, 58–62, 81–82, 96–97, 127–128, 166, 186–187, 208, 253–254, 282, 311, 335–337, 372, 446–447
    • religious identity427
  • identity dilemmas 57–58, 258
  • identity navigation228
  • identity negotiation 142, 190, 407, 410–411
  • ideology 12, 160, 192, 227, 339, 407, 440
  • impoliteness 267–268, 278
  • inclusion 156–157, 161, 188–189, 228–229, 273, 328, 447
  • indexicality 10–11, 82, 218–219
  • India 147–148
  • Indigenous people 299–304, 408–409
  • ingroup 160–162, 225, 434–435, 439–440
  • institutional agenda 81, 254
  • institutional discourse(s) 59, 73
  • interaction
    • interaction with clients 253, 263–264, 269–278, 340, 347–348, 358–364, 367, 379–382
    • Interactional Discourse Lab165
    • interactional level 207–208
  • interdisciplinary 167–168, 176, 180–181
    • meetings165
    • engagement 165, 181
  • intern 135–142
  • internship interviews190
  • intersubjective 178, 412
  • intertextuality 26, 389, 400, 402
  • interviews 12–15, 26, 42, 82, 150, 208–209, 227–229, 300, 320, 339, 372, 450–452 ; see also focus groupsinternship interviewsjob interviewsmedia interviewssharing sessions
  • IRE sequence85see also sequence
  • Italy96
  • job interviews 57–60
  • Kenya 263–266
  • knowledge 79–83, 97–98, 142, 166–168, 189, 192, 281–282, 342, 358, 375, 385, 400, 415, 422, 446–448
  • laughables 107, 170, 185–189, 448 ; see also common sense laughables
  • leadership 21–24,148, 312–313, 317–320, 331–332, 448
  • linguistic labelling437
  • Luxembourg 337–339
  • marginalisation 186, 301–302, 427, 440–441, 452
  • master narratives 451–452
  • media interviews 319, 321
  • Medically Unexplained Symptoms (MUS) 281–283, 446
  • meetings 24–26, 39–40, 168, 390, 398
    • meeting chairing 25, 39–40 ; see also business meetingsinterdisciplinary meetings
  • Membership Categorization Analysis 96, 189
  • metaphor 58, 269, 284, 291, 294, 300, 395
  • middle managers51
  • migrant 135, 189–190, 225–229, 337–338, 409–410, 428–430, 437
  • mobile settings96
  • modality 254, 284, 286–287, 292
  • morality367
  • multilingualism 335–340 ; see also bilingualism
  • multimodality 96, 400, 402
  • narrative analysis 150–151, 209–211, 227–229, 429
  • National Health Service (NHS) 243–244
  • nationality 142, 187, 196, 215, 231–233, 236–238
  • New Zealand 62, 129, 132, 136, 139, 142, 321
  • nurses 79–82, 251, 263–266, 299, 311
  • otherness 154, 157, 161
  • patient 80, 243–246, 264–266, 282–283, 355–357, 361, 365–367
    • Patient Centred Care 259, 291
    • patient literacy91
  • Peru 408–410
  • Poland283
  • politeness 412, 421
    • politeness theory 27, 266–267
  • positioning 33, 61, 73, 80, 115, 169, 311, 344, 408
    • positioning theory 63, 209–211, 219–220 ; see also subject positioning
  • power 22, 26, 142, 148–149, 167, 201, 208, 227, 264, 300–301, 307–309, 311–313, 336, 358, 382, 390, 392–393, 399, 401–402, 408, 410–412, 421–422, 448
    • power asymmetry 140, 358, 382 ; see also disempowermentempowermentexpertise power
  • professionalism 52, 383
  • recruitment settings59
  • reported speech 160, 220, 256
  • requests 100–101, 256, 411–412
  • reserves 299–303, 305
  • spatial affordances397
  • Scotland246
  • sequence 69, 100, 110–111, 113–115, 120, 193, 249–250, 253, 346, 376, 421
    • sequence organization114see also IRE sequence
  • signage 395, 401
  • sharing sessions430
  • social / socio-cultural norms 142, 207, 410, 448, 451
  • social realism129
  • social work 305, 372–374
  • socio-cognitive representations 281–282
  • space 118–120, 391–393
  • sports discourse320
  • stereotypes 22–24, 41, 149, 302, 412, 435
  • story 61–63, 151, 194, 208, 420,
    • storytelling 209, 429, 433
  • subject positioning 21–22, 26
  • subordinate role 275, 410, 415
  • Systems Biology 168–169
  • task-oriented situations 421–422
  • testimonies427
  • United Kingdom229
  • unskilled workers421
  • veterinarians 355–357
  • visibility/invisibility vortex 148–150
  • wets 165, 168, 173–181 ; see also drys
  • women 23–24, 147–150, 208, 234, 303–304, 409, 428–430, 448 workplace
    • workplace conflict 207–208
    • workplace discourse 127–130, 142, 335–336, 422
    • workplace interaction 41, 129
    • workplace transitions 127–128, 141–142
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