In:Identity Struggles: Evidence from workplaces around the world
Edited by Dorien Van De Mieroop and Stephanie Schnurr
[Discourse Approaches to Politics, Society and Culture 69] 2017
► pp. 455–457
Index
Published online: 26 April 2017
https://doi.org/10.1075/dapsac.69.index
https://doi.org/10.1075/dapsac.69.index
A
- accountability 67, 376, 382–383
- address system 411, 413
- affiliation 110, 186, 192–193, 247–248, 253–256
- agency 67–68, 228–229, 232–233, 374, 414, 441, 451
- animals 115–119, 355–368
- apprentice 130–133, 140–142
- assertiveness 263–264
- audience design330
- balance
6–7, 80, 173–174, 273, 278, 290, 304, 307–308, 310, 314, 449
- balanced negatives319see also epistemic (im)balancegender (im)balance
- bilingualism 376, 378, 381 ; see also multilingualism
- biology 168–173, 176–178, 181
- Botswana 371–385
- boundaries
- boundary crossing 128, 140
- group boundaries 188, 199, 208, 226, 228–229
- organizational boundaries 200–201, 393, 396
- professional boundaries 7–8, 52, 128, 139–141, 300, 304–306, 358
- builder 130–134
- business meetings 42, 51
- Canada 301–303, 312
- Cantonese 41–42, 82
- challenge 3–4, 6–7, 21–22, 40–41, 50, 58, 81, 98, 120–121, 132, 149–151, 168–171, 308, 335–337, 379, 410–411, 451–452
- clients
- client communities373
- client rights273
- client satisfaction 263–265 ; see also interaction with clients
- coaching discourse319
- co-construction 61, 74, 83, 139–140, 277, 359, 433
- colonialism 299–301, 307, 312–313
- co-membership 58, 185–187, 189, 193, 198–201
- common sense laughable 185–186, 189–193, 199–201
- community
169, 233, 270, 303–314
- community development372
- community of followers 330–331
- Community of Practice 1, 4, 12, 24, 39–40, 92, 131–132, 134, 187, 225–227, 330–331, 337, 448 ; see also client communities
- competency framework 59–60
- complaints
243–259, 263–265, 348
- complainer/s 243–244, 247–248, 258–259
- conflict 74, 160, 166, 207–209, 219–220, 243–244, 252–254, 267–268, 273–275, 278, 395, 407
- content analysis375
- contextual constraints 127–128
- conventional indirectness412
- conversation analysis 12, 15, 42, 80, 95–97, 121, 165, 188, 244, 246, 355–356, 358, 368
- directives 132, 319, 324, 328, 407–408, 410–412, 414, 419, 421–422
- discipline 165–167, 169, 181
- discrimination 207–208, 234, 273, 439, 448
- discursive strategies 21, 34, 73, 284
- disempowerment 232–233, 238 ; see also empowermentpower
- domestic helper 427–428, 437 ; see also household worker
- double voicing22
- drys 165, 168, 173–181 ; see also wets
- emotions
6, 210, 245, 281–291, 295–296, 325
- emotionally intelligent24
- emotional disengagement290
- emplaced 388, 402
- employers 60–61, 142, 193, 272, 409–412, 428–429 ; see also graduate employers
- empowerment 59, 234, 236, 300, 307, 314 ; see also disempowermentpower
- epistemics
80, 97, 166–168, 188–189, 193
- epistemic authority 81–82, 92, 98, 121, 180, 248, 358
- epistemic (im)balance 91–92
- epistemic status/stance 80–81, 90–92, 97–99, 121, 173, 177, 193, 375–377
- epistemic struggle 79, 89–90
- ethnomethodology 188, 246
- evaluation
169–170, 186, 213, 218, 283
- evaluation phase 160, 210, 231 ; see also IRE sequence
- exclusion 157, 188, 201, 227, 229, 239, 273, 447–448
- expectations 1–2, 5–7, 21, 51, 57–58, 81, 131, 186, 199, 243–244, 281–282, 322, 336, 348–349, 382–383, 407
- expertise power 408, 414, 421–422 ; see also power
- Extreme Case Formulations 86, 154, 250, 256 ; see also formulations
- face
- face damage278
- face threats 258, 328, 344, 417, 435
- face-threatening acts 266–267
- face work 41, 267, 278
- feminist poststructuralist discourse analysis 21–22
- First Nation 299–304, 312
- focus groups 220, 283
- formulations 244, 246–247 ; see also Extreme Case Formulations
- frames410
- France 96, 229, 338
- gate-keeping 57, 127, 201
- gender
21–24, 147–150, 207–208, 211–214, 233–239, 265, 273, 299–300, 307–309, 391, 410–412
- gender (im)balance 148, 300, 304
- General Practitioners (GPs) 281, 283, 294
- graduate employers57see also employers
- group membership 4–5, 186, 208, 218–219, 410
- guided tours 95–96, 98
- healthcare 80–81, 91, 244, 248, 258, 265–266, 283, 295, 305, 357
- Hong Kong
40–41, 79, 427–429
- Hong Kong Chinese 41, 79
- household worker 408–410, 422 ; see also domestic helper
- humour 71, 131–132, 187–188, 214–216
- identity
- collective identities 215, 281, 303
- enforced identity427
- ethnic identity 187, 214, 337
- expert identity 79, 81
- gender identity 153, 187, 213, 239, 309
- (inter)disciplinary identity 165–167, 173, 180
- professional identity 1–8, 22, 40, 58–62, 81–82, 96–97, 127–128, 166, 186–187, 208, 253–254, 282, 311, 335–337, 372, 446–447
- religious identity427
- identity dilemmas 57–58, 258
- identity navigation228
- identity negotiation 142, 190, 407, 410–411
- ideology 12, 160, 192, 227, 339, 407, 440
- impoliteness 267–268, 278
- inclusion 156–157, 161, 188–189, 228–229, 273, 328, 447
- indexicality 10–11, 82, 218–219
- India 147–148
- Indigenous people 299–304, 408–409
- ingroup 160–162, 225, 434–435, 439–440
- institutional agenda 81, 254
- institutional discourse(s) 59, 73
- interaction
- interaction with clients 253, 263–264, 269–278, 340, 347–348, 358–364, 367, 379–382
- Interactional Discourse Lab165
- interactional level 207–208
- interdisciplinary
167–168, 176, 180–181
- meetings165
- engagement 165, 181
- intern 135–142
- internship interviews190
- intersubjective 178, 412
- intertextuality 26, 389, 400, 402
- interviews 12–15, 26, 42, 82, 150, 208–209, 227–229, 300, 320, 339, 372, 450–452 ; see also focus groupsinternship interviewsjob interviewsmedia interviewssharing sessions
- IRE sequence85see also sequence
- Italy96
- job interviews 57–60
- Kenya 263–266
- knowledge 79–83, 97–98, 142, 166–168, 189, 192, 281–282, 342, 358, 375, 385, 400, 415, 422, 446–448
- laughables 107, 170, 185–189, 448 ; see also common sense laughables
- leadership 21–24,148, 312–313, 317–320, 331–332, 448
- linguistic labelling437
- Luxembourg 337–339
- marginalisation 186, 301–302, 427, 440–441, 452
- master narratives 451–452
- media interviews 319, 321
- Medically Unexplained Symptoms (MUS) 281–283, 446
- meetings
24–26, 39–40, 168, 390, 398
- meeting chairing 25, 39–40 ; see also business meetingsinterdisciplinary meetings
- Membership Categorization Analysis 96, 189
- metaphor 58, 269, 284, 291, 294, 300, 395
- middle managers51
- migrant 135, 189–190, 225–229, 337–338, 409–410, 428–430, 437
- mobile settings96
- modality 254, 284, 286–287, 292
- morality367
- multilingualism 335–340 ; see also bilingualism
- multimodality 96, 400, 402
- narrative analysis 150–151, 209–211, 227–229, 429
- National Health Service (NHS) 243–244
- nationality 142, 187, 196, 215, 231–233, 236–238
- New Zealand 62, 129, 132, 136, 139, 142, 321
- nurses 79–82, 251, 263–266, 299, 311
- otherness 154, 157, 161
- patient
80, 243–246, 264–266, 282–283, 355–357, 361, 365–367
- Patient Centred Care 259, 291
- patient literacy91
- Peru 408–410
- Poland283
- politeness
412, 421
- politeness theory 27, 266–267
- positioning
33, 61, 73, 80, 115, 169, 311, 344, 408
- positioning theory 63, 209–211, 219–220 ; see also subject positioning
- power
22, 26, 142, 148–149, 167, 201, 208, 227, 264, 300–301, 307–309, 311–313, 336, 358, 382, 390, 392–393, 399, 401–402, 408, 410–412, 421–422, 448
- power asymmetry 140, 358, 382 ; see also disempowermentempowermentexpertise power
- professionalism 52, 383
- recruitment settings59
- reported speech 160, 220, 256
- requests 100–101, 256, 411–412
- reserves 299–303, 305
- spatial affordances397
- Scotland246
- sequence
69, 100, 110–111, 113–115, 120, 193, 249–250, 253, 346, 376, 421
- sequence organization114see also IRE sequence
- signage 395, 401
- sharing sessions430
- social / socio-cultural norms 142, 207, 410, 448, 451
- social realism129
- social work 305, 372–374
- socio-cognitive representations 281–282
- space 118–120, 391–393
- sports discourse320
- stereotypes 22–24, 41, 149, 302, 412, 435
- story
61–63, 151, 194, 208, 420,
- storytelling 209, 429, 433
- subject positioning 21–22, 26
- subordinate role 275, 410, 415
- Systems Biology 168–169
- task-oriented situations 421–422
- testimonies427
- United Kingdom229
- unskilled workers421
- veterinarians 355–357
- visibility/invisibility vortex 148–150
- wets 165, 168, 173–181 ; see also drys
- women
23–24, 147–150, 208, 234, 303–304, 409, 428–430, 448
workplace
- workplace conflict 207–208
- workplace discourse 127–130, 142, 335–336, 422
- workplace interaction 41, 129
- workplace transitions 127–128, 141–142
