In:(Im)politeness and Moral Order in Online Interactions
Edited by Chaoqun Xie
[Benjamins Current Topics 107] 2020
► pp. 37–65
Exploring the moral compass
Denunciations in a Facebook carpool group
Published online: 4 June 2020
https://doi.org/10.1075/bct.107.ip.00012.mar
https://doi.org/10.1075/bct.107.ip.00012.mar
With the advent of the internet and social media, car and vanpooling have become easily available alternatives to
public transport in many parts of the world. This study draws on publicly available data from a Facebook car and vanpooling group used by
Slovenian cross-border commuters to make their journeys to and from Austria more economically sustainable. It examines public displays of
moral indignation following allegations of malpractice by relatively new members whose whole purpose in joining the group was to earn a
living from driving vans across borders. Vanpool users collaboratively denounce van service providers for transgressing some of the social
responsibilities that ought to bind members of the group together and for their lack of accountability. The accusations which entail
exaggerations, complaints, insults and threats, among other hostile verbal attacks, convey moral indignation and are similarly resisted
and challenged by the drivers. They offer a window into conflicting behavioural expectations at a time of socioeconomic change and
transition. The alleged lack of van providers’ accountability which, in turn, informs the van users’ displays of moral indignation is
indicative of the moral relativism that emerges as a result of the relocalisation and, the nature of a contemporary global practice at a
time when changes in social life are underway. The primacy of the economic return that car and vanpooling offers service providers and
cross-commuters with is oriented to by the former as outstripping the social responsibilities typically related to the provision of the
regulated services, and by the latter, as morally unjustifiable despite acknowledging its economic value.
Keywords: (im)politeness, moral indignation, social media, relocalisation
Article outline
- 1.Introduction
- 2.Previous studies on conflict in online settings
- 3.Background and methodology
- 4.Analysis and discussion
- Example 1a
- Example 1b (continuation of 1a)
- Excerpt 2a
- Excerpt 2b (continuation of 2a)
- 5.Concluding remarks
Notes References
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