Emotional language within influencer marketing on YouTube: A qualitative case study of twelve videos from Spanish YouTubers
SannaPelttari
University of Turku
This case study of twelve videos of Spanish YouTubers explores emotional language within influencer marketing.
Special consideration is given to whether hedonic values were prevalent in the emotionally charged evaluations without neglecting
the utilitarian values involved. The analysis of this interdisciplinary study reveals that most of the evaluations, the majority
of which were directed toward feeling products, were generally positive. Expressions were categorized into different overlapping
reasons, reflecting the co-occurrence of both hedonic and utilitarian rational values. Nonetheless, a general correlation can be
established between hedonic values and feeling products, and between utilitarian values and thinking products. Furthermore, the
YouTubers consistently employed the same linguistic and lexical patterns throughout the observed data, giving the impression of a
rather spontaneous way of speaking in these videos. The videos were characterized by a certain amateurism on a discursive level,
but with some features of professionalization particularly in the case of thinking products.
The phenomenon of influencer marketing on social media has revolutionized the marketing and promotion of products. In fact,
global influencer marketing market growth has been nothing short of spectacular, reaching an astounding $ 21.1 billion U.S. dollars in
2023, and the market was estimated to reach a record of $ 24 billion in 2024, when, in 2016, it was valued at a mere $ 1.7 billion
(Statista 2024). It is noteworthy that YouTube, as a platform for influencer marketing
(hereafter IM) campaigns, was ranked fourth in 2022 after Instagram, Facebook, and TikTok (Geyser
2023). Meanwhile, the struggle among influencers to determine who merits users’ attention has become increasingly arduous,
yet this is the name of the game in today’s attention economy — within IM (see García-Rapp
2017; Marwick 2013, 2015) and for the
marketing personnel of the companies (Brody 2001). In this particular panorama, it is of
particular significance to acknowledge that the dichotomy that has long been established between YouTube’s amateur and professional
content has become blurred. This phenomenon is attributed to one of the fundamental characteristics of YouTube, which is driven and
spurred by the social interactions and participatory culture of its users, who have multiple roles ranging from “ordinary users” to
“entrepreneurial vloggers” and everything in between (Burgess and Green 2009; Lange 2009).
References
Abidin, Crystal
2017 “Influencer
Extravaganza: Commercial ‘Lifestyle’ Microcelebrities in
Singapore.” In The Routledge Companion to Digital
Ethnography, ed. by Larissa Hjorth, Heather Horst, Anne Galloway, and Genevieve Bell, 158–168. Abingdon: Routledge.
Abidin, Crystal, and Eric
C. Thompson
2012 “Buymylife.com:
Cyber-Femininities and Commercial Intimacy in Blogshops.” Women’s Studies International
Forum 35 (6): 467–477.
Banet-Weiser, Sarah
2012Authentic™:
The Politics and Ambivalence in a Brand Culture. New
York: New York University Press.
Beers
Fägersten, Kristy
2017 “The
Role of Swearing in Creating an Online Persona: The Case of YouTuber PewDiePie.” Discourse,
Context & Media 18: 1–10.
Bond, Samuel.
D., James
R. Bettman, Mary
F. Luce, and Naresh
K. Malhotra
2009 “Consumer
Judgment from a Dual-Systems Perspective: Recent Evidence and Emerging Issues.” Review of
Marketing Research 5: 3–37.
Bovée, Courtland
L., and William
F. Arens
1992Contemporary
Advertising. Homewood: R. D.
Irwin.
Brody, E. W.
2001 “The
‘Attention’ Economy.” Public Relations
Quarterly 46 (3): 18–21.
Burgess, Jean, and Joshua Green
2009 “The
Entrepreneurial Vlogger: Participatory Culture Beyond the Professional/Amateur
Divide.” In The YouTube Reader, ed.
by Pelle Snickars, and Patrick Vonderau, 89–105. Swedish
National Library Press.
Campbell, Colin, and Justine
R. Farrell
2020 “More
Than Meets the Eye: The Functional Components Underlying IM.” Business
Horizons 63 (4): 469–479.
Chun, Elaine
W.
2013 “Ironic Blackness as Masculine
Cool: Asian American Language and Authenticity on YouTube.” Applied
Linguistics 34 (5): 592–612.
Chun, Elaine
W., and Keith Walters
2011 “Orienting
to Arab Orientalisms: Language, Race, and Humor in a YouTube
Video.” In Digital Discourse: Language in the New
Media, ed. by Thurlow Crispin, and Kristine
R. Mroczek, 1–22. New
York: Oxford University Press.
Du
Bois, John
W.
2007 “The Stance
Triangle.” In Stancetaking in Discourse: Subjectivity, Evaluation,
Interaction, ed. by Robert Englebretson, 139–182. Amsterdam: John
Benjamins.
Duffy, Andrew, and Hillary
Y. P. Kang
2020 “Follow
Me, I’m Famous: Travel Bloggers’ Self-Mediated Performances of Everyday Exoticism.” Media,
Culture &
Society 42 (2): 172–190.
Duffy, Brooke
2015 “Amateur,
Autonomous, and Collaborative: Myths of Aspiring Female Cultural Producers in Web
2.0.” Critical Studies in Media
Communication 32 (1): 48–64.
Enke, Nadja, and Nils
S. Borchers
2019 “Social
Media Influencers in Strategic Communication: A Conceptual Framework for strategic Social Media Influencer
Communication.” International Journal of Strategic
Communication 13 (4): 261–277.
Establés, María-José, Mar Guerrero-Pico, and Ruth-S. Contreras-Espinosa
2019 “Gamers,
Writers and Social Media Influencers: Professionalisation Processes Among Teenagers.” Revista
Latina de Comunicación
Social 74: 214–236.
Frobenius, Maximiliane
2011 “Beginning
a Monologue: The Opening Sequence of Video Blogs.” Journal of
Pragmatics 43 (3): 814–827.
Frobenius, Maximiliane
2014 “Audience
Design in Monologues: How Vloggers Involve Their Viewers.” Journal of
Pragmatics 72: 59–72.
Gaenssle, Sofia, and Oliver Budzinski
2020 “Stars
in Social Media: New Light Through Old Windows?” Journal of Media Business
Studies 18 (2): 79–105.
García-Rapp, Florencia
2017 “Popularity
Markers on YouTube’s Attention Economy: The Case of Bubzbeauty.” Celebrity
Studies 8 (2): 228–245.
2010 “Looking
for You: An Analysis of Video Blogs.” First
Monday 15: 1–4.
Holbrook, Morris
B., and Elizabeth
C. Hirschman
1982 “The
Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun.” Journal of
Consumer
Research 9 (2): 132–140.
Hudders, Liselot, Steffi
De Jans, and Marijke
De Veirman
2021 “The
Commercialization of Social Media Stars: A Literature Review and Conceptual Framework on the Strategic Use of Social Media
Influencers.” International Journal of
Advertising 40 (3): 327–375.
Im, Subin, Subodh Bhat, and Yikuan Lee
2015 “Consumer
Perceptions of Product Creativity, Coolness, Value, and Attitude.” Journal of Business
Research 68 (1): 166–172.
Jerslev, Anne
2016 “In
the Time of the Microcelebrity: Celebrification and the YouTuber Zoella.” Journal of
Communication 10: 5233–5251.
Johar, J. S., and M.
Joseph Sirgy
1991 “Value
Expressive Versus Utilitarian Advertising Appeals: When and Why to Use Each Appeal.” Journal of
Advertising 20 (3): 23–33.
Kolo, Castulus, and Florian Haumer
2018 “Social
Media Celebrities as Influencers in Brand Communication: An Empirical Study on Influencer Content, Its Advertising Relevance
and Audience Expectations.” Journal of Digital & Social Media
Marketing 6 (3): 273–282.
2012 “The
Linguistics of Self-Branding and Micro-Celebrity in Twitter: The Role of Hashtags.” Discourse
&
Communication 6 (2): 181–201.
Panda, Tapan, Tapas
K. Panda, and Kamalesh Mishra
2013 “Does
Emotional Appeal Work in Advertising? The Rationality Behind Using Emotional Appeal to Create Favorable Brand
Attitude.” IUP Journal of Brand
Management 10 (2): 7–23.
Pelttari, Sanna
2020 “¡Hola,
amores! Los saludos, las despedidas y las formas nominales de tratamiento de los YouTubers
españoles.” Neuphilologische
Mitteilungen 121 (1): 45–77.
Pelttari, Sanna
2023a “Emotional
Self-Disclosure and Stance-Taking Within Affective Narratives on YouTube: A Qualitative Case Study of Four Spanish
YouTubers.” International Journal of Language and
Culture 9 (2): 292–321.
Pelttari, Sanna
2023b “YouTube:
Audience Emotional Reactions and Convergent Alignment.” Internet
Pragmatics 6 (1): 42–66.
Pelttari, Sanna
Submitted. “Commenting
Behavior as a Mirror of Parasocial Relationships and Emotional Attachment as Exhibited on YouTube: A Qualitative Study of
Comments in Spanish Related to Twelve Videos Showcasing and/or Promoting Products.”
Pilgrim, Katharina, and Sabine Bohnet-Joschko
2019 “Selling
Health and Happiness How Influencers Communicate on Instagram about Dieting and Exercise: Mixed Methods
Research.” BMC Public
Health 19 (1): 1054.
Porter, Archer
2020 “The
Influence of Intimacy: Amateur Performance on New Media’s Neoliberal Stage.” Performance
Research 25 (1): 59–62.
Rahman, Mohammad
T., and Tanjina Pial
2020 “Influence
of Rational and Emotional Appeals on Purchasing Through Online: The Case on Social
Media.” International Journal of Financial
Research 11 (1): 34–42.
Reichert, Ramón
2014 “Evaluation
and Self-Evaluation on YouTube: Designing the Self in Make-Up
Tutorials.” In Online Evaluation of Creativity and the
Arts, ed. by Cecilia Suhr, 95–111. London: Routledge.
Riboni, Giorgia
2017a “Between
Professionalism and Amateurship: Makeup Discourse on YouTube.” Lingue Culture
Mediazioni 4 (1): 117–134.
Riboni, Giorgia
2017b “The
YouTube Makeup Tutorial Video. A Preliminary Linguistic Analysis of the Language of “Makeup
Gurus.”” Lingue e
Linguaggi 21: 189–205.
Rietveld, Robert, Willemijn
van Dolen, Masoud Mazloom, and Marcel Worring
2020 “What
You Feel, Is What You Like Influence of Message Appeals on Customer Engagement on
Instagram.” Journal of Interactive
Marketing 49 (1): 20–53.
Sabich, María
A., and Lorena Steinberg
2017 “Discursividad
YouTuber: Afecto, narrativas y estrategias de socialización en comunidades de
internet.” Revista Mediterránea de
Comunicación 8 (2): 171–188.
Scolari, Carlos
A., and Damián Fraticelli
2019 “The
Case of the Top Spanish YouTubers: Emerging Media Subjects and Discourse Practices in the New Media
Ecology.” Convergence: The International Journal of Research into New Media
Technologies 25 (3): 496–515.
Senft, Theresa
M.
2008Camgirls: Celebrity & Community in
the Age of Social Networks. New York: Peter
Lang.
Syrdal, Holly
A., Susan Myers, Sandipan Sen, Parker
J. Woodroof, and William
C. McDowell
2023 “Influencer
Marketing and the Growth of Affiliates: The Effects of Language Features on Engagement
Behavior.” Journal of Business
Research 163: 113875.
Tolson, Andrew
2010 “A
New Authenticity? Communicative Practices on YouTube.” Critical Discourse
Studies 7 (4): 277–289.
Usher, Bethany
2018 “Rethinking
Microcelebrity: Key Points in Practice, Performance and Purpose.” Celebrity
Studies 11 (2): 171–188.
Varan, Duane, Magda Nenycz-Thiel, Rachel Kennedy, and Steven Bellman
2019 “The
Effects of Commercial Length on Advertising Impact.” Journal of Advertising
Research 60 (1): 54–70.